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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** PRIORITY WASTE RESOURCES LLC - **Location:** Clinton Township, MI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Computer Networks, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Wireless Networks, Wi-Fi Technology, Peripherals, Laptops, User Administration - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c0de1fcda109c906 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Wireless networking?, Do you have a High school diploma or GED?, * High school diploma or equivalent; associate degree or IT certification a plus. * 0-2 years in a help desk, customer service, or technical support role - or equivalent hands-on experience. * Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive). * Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN). * Strong problem-solving and communication skills, with patience and a customer-service mindset. * Ability to work independently and as part of a team, and to follow tickets through to resolution. * Able to lift and move equipment up to ~50 lbs and perform desk-side support. Valid driver's license required [if travel between sites is expected]. Preferred Qualifications * Certifications such as CompTIA A+, Network+, or Google IT Support. * Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne). * Familiarity with Active Directory / Entra ID user administration. * Experience supporting a multi-site or field-based workforce., * People who excel in a collaborative environment (team players) * A willingness to do whatever the situation calls for * An excitement to be part of a growing organization * A genuine understanding that the quality of your work has a direct impact on the company's success ## Description Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce., * Serve as the first point of contact for support requests via the ticketing system, email, and phone. * Triage, diagnose, and resolve common hardware, software, and connectivity issues. * Image, configure, and deploy desktops, laptops, and peripherals. * Perform user-account tasks under guidance - password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory). * Assist with new-hire onboarding and offboarding setup. * Document all requests, steps, and resolutions thoroughly in the ticketing system. * Escalate issues beyond Tier 1 scope to senior technical staff. * Provide clear, patient guidance and basic training to non-technical users. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)