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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Specialist - **Company:** Firstmark Credit Union - **Location:** San Antonio, TX, United States - **Experience:** Starter - **Salary:** $43,680.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Online Banking, Web Applications, Transaction Processing (Computing) - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=685f843f66d46d88 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or equivalent required. * Minimum of 1-3 years of call center experience and/or 2-3 years of customer service experience in a service-oriented environment. * Must obtain and maintain Registered Mortgage Loan Originator status (NMLS) within 120 days of hire, promotion, or transfer. Skills & Competencies * Ability to thrive in a fast-paced, call center environment. * Professional and positive communication skills, particularly over the phone. * Knowledge of federal and state regulations related to consumer lending (e.g., Truth in Lending Act, FNMA, Freddie Mac, Dodd-Frank). * Familiarity with mobile and online banking platforms. * Strong attention to detail and accuracy in transaction processing. * Solid mathematical and problem-solving skills. * Proficiency in computer systems, internet applications, and Microsoft/Windows-based software. * Ability to work collaboratively and contribute to team goals. * Adaptability to changes in systems, processes, and organizational needs. * Strong organizational and communication skills, including the ability to clearly convey complex information. * Ability to apply sound judgment and decision-making in financial transactions. * Commitment to delivering excellent member service and building trust. * Dependable attendance and punctuality. * Willingness to participate in ongoing training and professional development. * Availability to work Monday through Friday with rotating Saturdays and flexible scheduling as needed. * Maintain a professional appearance suitable for member interactions and external representation. * Alignment with organizational values: happy, helpful, honest, humble, and driven. ## Description The Applications Specialist is responsible for delivering a professional, high-quality member experience via phone and online channels in a fast-paced, high-volume environment. This role processes loan, deposit, and new membership applications accurately and efficiently while adhering to established policies and procedures. Major Responsibilities * Interview members and non-members to identify financial needs and recommend appropriate loan and deposit products. * Provide accurate information regarding loans, deposits, and membership products. * Follow caller verification procedures consistently. * Navigate multiple systems and software applications efficiently. * Monitor loan and new membership queues to ensure timely processing of applications. * Audit applications for accuracy and compliance with organizational policies and guidelines. * Process loan disbursements using applicable systems (e.g., Symitar, Opening Act). * Collect applicable taxes, fees, documents, and funds related to transactions. * Demonstrate strong listening skills to identify opportunities to meet member needs and cross-sell products when appropriate. * Model organizational values through professional and appropriate behaviors. * Maintain adherence to attendance policies, remain adaptable to changing assignments, and support team objectives. * Perform other duties as assigned. ## Related Videos - [Pioneering AI Assistants in Banking](https://www.wearedevelopers.com/videos/1627-pioneering-ai-assistants-in-banking) - [Generate AI in the Browser with Chrome AI - Raymond Camden](https://www.wearedevelopers.com/videos/1770-generate-ai-in-the-browser-with-chrome-ai-raymond-camden) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [WebXR: Enabling Virtual and Augmented Reality on the Web](https://www.wearedevelopers.com/videos/965-webxr-enabling-virtual-and-augmented-reality-on-the-web) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Rust Beyond Systems: Revolutionizing Web Development](https://www.wearedevelopers.com/videos/1111-rust-beyond-systems-revolutionizing-web-development) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job)