> Markdown version of [/jobs/ext/582739-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/582739-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** Sky Systems, Inc. - **Location:** Palm Bay, FL, United States - **Experience:** Experienced - **Salary:** $70,720.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Application Layers, JIRA, BASIC (Programming Language), Desktop Computing, Network Architecture, Networking Basics, TCP/IP, Cisco WebEx, Wireless Access Point, Break Fix, Laptops, Servicenow - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bc3039d69c0e72fb ## About the Role Do you have experience in Video conferencing systems operation?, * 2-4 years of experience in IT and AV support. * Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. * Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). * Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). * Ability to perform physical tasks, including lifting equipment and working at height. * Strong communication, customer service, and documentation skills. * Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves * Experience using ITSM tools (ServiceNow, Jira). * Exposure to AV control systems or room management systems. * Basic understanding of AV-over-IP or networked AV environments. * Experience working in enterprise or fast-paced onsite environments. * Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training). We are looking for On site field services resources that can cover AV Support. * Audio Visual Support * Basic understanding of networking and TCPIP * Basic understanding of fiber, copper, network infrastructure * Crestron Fusion * Hardware support * Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices * Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\) * Ability to explain work with and differentiate between different connection types & troubleshoot connectivity * Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details. * Experience working in an enterprise environment with Crestron/Fusion at the server and application layer * Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified * CompTI certA A+ * OEM Certifications, * How many years of experience do you have as an Audio Visual Technician? * How many years of experience do you have in IT Support and Networking? * This is a Part Time role at Melbourne, Florida and we are paying on hourly basis on 1099 model so are you ok with it? * Only apply if you are interested for a Part Time Role at Melbourne, Florida? ## Description The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs., * Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. * Manage and track loaner/spare devices using customer-provided systems. * Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. * Manage conference room accounts (add/remove users, password resets, ownership updates). * Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). * Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). * Coordinate with third-party vendors and procurement teams when required. * Support equipment replacement or reset during failures under guidance from central IT. * Ability to work at height when required (ladder/lift). * Maintain communication with onsite/offsite teams to report changes, issues, or updates. * Support emergency or high-impact issues with availability within 4-8 business hours. * Ensure proper coverage during leaves and follow site operational processes/SOPs. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)