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# IT Operations Analyst / Customer Service Representative

- **Company:** Digital Intelligence Systems, LLC
- **Location:** Columbia, SC, United States
- **Salary:** $35,360.0 - $37,440.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Information Technology Operations, Microsoft OneNote, Microsoft PowerPoint
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92841d5088877cd9

## About the Role

Do you have experience in Word embeddings?, 1.) Above average computing and navigational skills

2.) Exceptional customer service skills in a client facing role such as a call center/tech support role - must have exp. with customer support

3.) Team player who collaborates effectively with peers and other teams but can also work well independently

4.) Good knowledge of MS Office 365 (Word, Excel, OneNote and PowerPoint)

5.) Ability to type at least 30 words per minute

## Description

(1) Respond to a variety of inbound colleague calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and colleagues

(4) Identify and escalate wide-impact or potential wide-impacting outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback


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