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# Service Desk Personnel

- **Company:** eBusiness Solutions, Inc.
- **Location:** Columbus, OH, United States
- **Salary:** $31,200.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Hard Disk Drives, Issue Tracking Systems, Information Technology Operations, Information Technology, Servicenow
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=442673ff5d1c8f32

## About the Role

Do you have experience in Ticketing system technical support?, One of our clients in the government domain is seeking a Service Desk Personnel. During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource's experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror's proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance., * IT Experience

 * Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines
 * Have excellent organizational skills, proven analytical, planning, problem-solving, and decision-making skills
 * Education in IT Support

Highly Desired:

 * Inventory Management experience

## Description

* Process all equipment coming into or leaving IT
 * Update Asset Inventory System
 * Process Salvage equipment (removing the hard drives, doing the entire process)
 * Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites
 * Pickup and deliver equipment from DIS/Excel/DTS/ETC
 * Complete any Service Now tickets on equipment requests (i.e., monitors, keyboards, mice, HDMI cables, etc.)
 * Reconcile all Inventory sheets (paper/electronic) on a daily basis
 * Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct
 * Serves as backup contact for level 1 support


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