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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Computing Specialist - **Company:** City of St. Paul - **Location:** Saint Paul, MN, United States - **Salary:** $55,307.0 - $77,085.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Multi-Factor Authentication, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Network Connections, Productivity Software, User Environment Management, Enterprise Software Applications, Tablet Computers, Peripherals, Servicenow - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e9bcdfb82d13bca0 ## About the Role Do you have experience in VPN?, Do you have a Trade school?, Six months of technical school plus one year of work experience in a technical/operations environment or two years of work experience in a technical/operations environment. May require a valid Minnesota Class D Driver's License, or equivalent out-of-state driver's license. ## Description The City of Saint Paul Office of Technology and Communications is hiring two End User Computing (EUC) Specialists to provide responsive, high-quality technical support and ensure employees have reliable, secure technology to perform their work. In this role, you will serve as a frontline point of contact for IT support needs by receiving, documenting, and triaging ServiceNow incidents and service requests. You will perform Tier 1 troubleshooting for hardware, software, and access-related issues, resolve common device and application problems, and escalate more complex issues to appropriate technical teams in accordance with established IT service management (ITSM) processes. You will collaborate closely with IT teams to support end-user devices, maintain IT assets, and deliver a consistent, effective, and customer-focused user experience. Here's what you can expect to do: * Manage ServiceNow tickets by documenting, categorizing, prioritizing, and tracking requests while providing timely updates and basic user guidance throughout the resolution process. * Provide Tier 1 support for hardware, software, operating systems, network connectivity, VPN, application access, passwords, and peripherals, escalating complex issues as needed. * Configure, deploy, support, replace, and process returns for end-user devices (laptops, desktops, tablets, smartphones, and peripherals) following established standards and procedures. * Assist with IT asset management, including inventory tracking, equipment check-in/check-out, and basic warranty documentation. * Support standard enterprise applications and productivity tools (e.g., Microsoft 365, Teams, browsers) by resolving common user issues. * Follow established security protocols, including multi-factor authentication support, password resets, and secure handling of devices. * Document all support activities, troubleshooting steps, and resolutions in the ticketing system to ensure accurate recordkeeping and knowledge sharing. * Escalate unresolved or complex issues to appropriate support teams in alignment with service level expectations and established procedures. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)