> Markdown version of [/jobs/ext/583308-help-desk-technician-tier-ii](https://www.wearedevelopers.com/jobs/ext/583308-help-desk-technician-tier-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician, Tier II - **Company:** Hiller Companies - **Location:** Mobile, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Software Applications, Computer Networks, System Configuration, Desktop Computing, Network Connections, Network Protocols, Software Engineering, Software Systems, Computer Networking Systems, Information Technology, Hardware Infrastructure - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7ab5a81965cd7e52 ## About the Role Do you have experience in Network protocols?, Do you have a Bachelor's degree?, What We Are Looking For: * Bachelor's degree in computer science or related field preferred. * CompTIA A+ certification or equivalent experience required. * 2+ years experience working in a help desk or technical support role. * Tier 2 experience preferred. * Proficiency in Windows operating systems. * Knowledge of networking concepts and protocols. * Familiarity with common IT problems and their solutions. * Knowledge of IT security best practices. * Awareness of the company's IT policies and procedures. * Strong problem-solving and analytical skills. * Excellent communication and interpersonal skills. * Technical skills to diagnose and fix hardware and software issues. * Ability to effectively explain technical issues to non-technical staff. * Customer service skills to provide a positive experience for staff seeking help. * Ability to manage multiple issues simultaneously. * Capability to learn new technologies quickly. * Ability to work under pressure and manage stressful situations. * Capability to work effectively in a team and collaborate with other departments. * Ability to work independently and as part of a team. ## Description Job Summary: The IT Help Desk Tier II Technician is tasked with delivering advanced technical support to our internal staff. They are responsible for effectively troubleshooting and resolving complex software and hardware issues. The Tier II Technician not only assists with network connectivity problems but also offers expertise in managing server configurations, implementing security protocols, and ensuring the optimal performance of systems and applications. Moreover, they play a key role in mentoring Tier I Technicians, sharing their expertise and providing guidance on challenging technical matters. The IT Help Desk Tier II Technician enhances the efficiency and productivity of our internal operations, contributing to the overall success of our organization., * Respond to incoming support requests in a timely and courteous manner. * Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems. * Document and track all support requests in a help desk ticketing system. * Escalate complex issues to higher-level support staff as needed. * Install, configure, and maintain software applications and operating systems. * Perform regular maintenance tasks on hardware and software systems. * Provide end-user training on software applications and systems. * Communicate technical information to non-technical users in a clear and concise manner. * Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues. * Other duties as assigned., * Manual Dexterity: This is often required for tasks such as assembling and disassembling hardware, connecting cables, or handling small components. * Visual Acuity: Technicians often need good vision to read small text on screens, identify specific hardware components, or discern color-coded wires. * Sitting and Standing: Many IT Help Desk roles involve long periods of sitting at a desk. However, they may also require standing, such as when setting up hardware or moving around the office to deal with on-site issues. * Lifting: Depending on the setup, technicians may need to move or lift moderately heavy equipment, like desktop computers, servers, or printers. * Stamina: In some cases, working overtime to resolve urgent issues or complete important updates might be necessary, which requires stamina. ## Related Videos - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)