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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Cube hub - **Location:** Moline, IL, United States - **Salary:** $41,600.0 - $49,920.0 - **Contract:** Temporary to permanent - **Skills:** Computer Networks, Computer Literacy, Desktop Computing, Issue Tracking Systems, Microsoft Office, Networking Basics, Windows Desktop, Information Technology, Servicenow - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e3cb78c11008323c ## About the Role * Knowledge of computing and networking concepts and fundamentals * Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. * Knowledge of computer security policies and a general overall knowledge of computer security concepts. * 1 year or more IT experience preferred, but recent college graduates will be considered * Up to 25% travel time as this position supports the Client Training and Demo sites as well. Education Requirements: * Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent, * Do you have at least 1 year of IT support, desktop support, help desk, or technical support experience? * Do you have experience troubleshooting Windows computers, Microsoft Office applications, printers, and basic networking issues? * Do you have experience using ticketing systems such as ServiceNow or similar IT service management tools? * Are you comfortable working 100% onsite in Moline, IL and traveling up to 25% to support remote locations as needed (mileage will be reimbursed)? * Are you a US Citizen or GCH? If on Visa please mention the Visa Status * Are you ready for background check and drug screen in accordance with the local law and regulations? ## Description * To provide onsite deskside Tier 2 support to the Client Commons location we well as assistance to Client remote Training and Demo sites through performing the following duties, * Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. * Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. * Responsible for effective e-mail communications and ability to create and maintain basic * documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests * Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. * Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. * Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. ## Related Videos - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [WinForms Meets WPF: The Hybrid Path to Modern Desktop Applications](https://www.wearedevelopers.com/videos/2040-winforms-meets-wpf-the-hybrid-path-to-modern-desktop-applications) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)