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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Client Service Specialist - **Company:** Perkins - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Autodesk 3DS Max (3D Graphics Software), Microsoft Windows, AutoCAD, Adobe Creative Cloud, Autodesk Revit, Business Software, Microsoft Outlook, Cloud Computing, Collaborative Software, Desktop Computing, Web Development, Ghost (Backup Software), Microsoft Office, Microsoft Servers, System Center Configuration Manager, Windows Servers, Citrix Systems, Remote Infrastructure Management, SketchUp (3D Modeling Software), Scripting, Internet Protocol Telephony, Office365, Rhino, Information Technology, Vmware - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad9cc6d3eee09f7d ## About the Role Do you have experience in Communication skills?, * BS in Computer Science (or related field) or equivalent combination of education and experience required * Minimum of 2 years of experience within IT Support (within an AEC firm, a plus) * Achievement in industry-standard hardware/software certifications (i.e. Microsoft, Apple, A+) a plus. * Understanding of Microsoft server/workstation operating systems. * Extensive knowledge of Microsoft Office Suite of applications. * Excellent problem solving skills including use of remote management systems. * Professional-level verbal and written communication skills including the ability to communicate effectively with audiences of varying levels of technical understanding. * Ability and desire to capture, produce and maintain accurate technical documentation. * Excellent interpersonal, team-oriented skills. Reliable and responsible. * Committed to enforcing all IT policies, including support system procedures. * Must be innovative and take initiative. Strong attention to detail and accuracy. * Desire to identify and drive resolution of systemic technical issues: assess and identify opportunities for improvement. Desired Technical Skills: * Background supporting both Windows and Apple personal computing environments. * Experience with workstation and laptop re-imaging (Acronis, Ghost, SCCM, etc.) * Server/Workstation (Windows Server 2012/R2, Windows 10) * Storage (EMC, EqualLogic, Cloud, etc.) * Virtual Technology (VMWare, Citrix, etc.) * Mobile Technology (smartphones, laptops, tablet/iPad, etc.) * Telephony (Desktop & Conference Room Analog, Digital, VoIP systems and solutions) * Messaging (Exchange/Outlook, Office365) * Collaboration Tools (File Exchange/Sharing, DFS etc.) * Business Applications (MS Office, Adobe Creative Suite, etc.) * AEC Applications (AutoCAD, Revit, 3ds Max, Rhino, Sketchup, Newforma, etc.) a plus * Scripting and Basic Web Development is a plus Physical Requirements/Work Environment: * Normal office environment with moderate noise level, occasional lifting of up to 25 lbs., regular walking, sitting, bending, twisting, standing and reaching. * Ability to perform consistent daily work on a computer. * Travel is not typically required but may be necessary in support of regional or site-based offices * Must be accessible by mobile phone during and outside of business hours for occasional support emergencies * (mobile stipend provided). * Must be willing and able to respond quickly to emergency support situations. Occasional weekend or off-hours work may be required. ## Description IT Client Service Specialist is a customer-service focused role. successful candidate will help to directly support the Dallas Office, while providing remote support for staff in all other locations. Collaboration with team members in the IT Support, Systems, Applications and Network groups will provide opportunities to participate in technology project design and implementation firm-wide., * Support the IT team in maintaining hardware, software, and other systems. * Assist with troubleshooting issues and provide technical support. * Organize and maintain IT resources. * Basic problem-solving including use of remote management systems. * Professional-level verbal and written communication including communicating effectively with audiences of varying levels of technical understanding. * Ability and desire to capture, produce and maintain accurate technical documentation. * Excellent interpersonal, team-oriented skills. Reliable and responsible. * Committed to enforcing all IT policies, including support of system procedures. * Must be innovative and take initiative. Strong attention to detail and accuracy. * Desire to identify and drive resolution of systemic technical issues: identify and develop opportunities for improvement. * Normal office environment with moderate noise level, occasional lifting of up to 50 lbs., regular walking, sitting, bending, twisting, standing and reaching. * Ability to perform consistent daily work on a computer. * Travel is not typically required but may be necessary in support of regional or site-based offices. * Must be accessible by mobile phone during and outside of business hours for occasional support emergencies (mobile stipend provided). * Must be willing and able to respond quickly to emergency support situations. 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