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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Transaction Coordinator and Implementation Specialist - **Company:** Hagadone Media Group - **Location:** Coeur d'Alene, ID, United States - **Salary:** $49,920.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Project Management Software, Product Software Implementation Methods, Systems Integration - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c1f4db32ef68b84b ## About the Role Do you have experience in Managing projects?, If you're highly organized, proactive, detail-oriented, and enjoy working directly with customers while managing moving pieces behind the scenes, this role offers significant opportunities for growth and impact., * Exceptional organizational and project coordination skills. * Strong communication and interpersonal abilities. * Ability to manage multiple projects and priorities simultaneously. * High attention to detail and commitment to accuracy. * Strong problem-solving and critical-thinking skills. * Professional, customer-focused approach. * Ability to work effectively with both technical and non-technical stakeholders. * Self-motivated and comfortable working in a fast-paced environment., * Experience in project coordination, implementation, onboarding, account management, or customer success. * Previous SaaS, software, technology, hospitality, or ticketing industry experience. * Experience working with CRM and project management platforms. * Familiarity with contracts, Statements of Work (SOWs), and customer onboarding processes. * Experience facilitating customer training sessions. * Understanding of software implementation or technology deployment projects., * Customer satisfaction during onboarding * Successful transition to Customer Success * Responsiveness and communication quality Overall Success * Cross-functional collaboration * Process improvement contributions * Operational efficiency gains * Professional representation of the HTech brand ## Description Backed by a legacy hospitality organization, we combine innovative technology with people-first values. As we continue to grow, we're looking for a highly organized, customer-focused professional to join our team as a Transaction Coordinator & Implementation Specialist. This is a unique opportunity to play a pivotal role in the customer journey-guiding clients from signed agreement through onboarding, implementation, training, and successful launch. About the Role The Transaction Coordinator & Implementation Specialist serves as the bridge between Sales, Development, Support, and our customers. You'll step in once a project is approved or a deal is verbally committed and take ownership of everything needed to ensure a seamless transition from "yes" to "go live." From contract coordination and project tracking to customer onboarding and implementation management, you'll be responsible for creating a smooth, professional, and confidence-building experience for every client. This role supports: * Deals closed by our Sales team * Projects initiated directly by our Development team * New customer onboarding and implementation efforts * Cross-functional coordination across multiple departments, * Partner with Account Executives during the final stages of the sales cycle to move opportunities from verbal agreement to fully executed contracts. * Review contracts, order forms, and supporting documentation to ensure accuracy and completeness, including pricing, terms, add-ons, dates, and signatures. * Track contract status and proactively follow up with stakeholders to keep projects moving forward. * Maintain organized records of agreements, project documentation, and customer information within CRM and project management systems. * Support development-initiated projects by coordinating Statements of Work (SOWs), approvals, and documentation when engagements originate outside the sales process. Implementation & Customer Onboarding * Serve as the primary point of contact for new clients from contract execution through go-live. * Coordinate internal handoffs from Sales or Development to Implementation, ensuring expectations, requirements, and project details are clearly documented. * Build and manage onboarding timelines, implementation plans, and milestone checklists. * Coordinate closely with Engineering and Technical Support teams to ensure: + Hardware requirements are identified and fulfilled when applicable. + Software environments are properly configured. + Integrations, imports, and platform settings align with customer needs. * Schedule and facilitate onboarding and training sessions for client administrators, managers, and operational teams. * Ensure customers feel confident and prepared to successfully use HTech products and services. * Provide proactive communication regarding project progress, upcoming milestones, risks, and next steps. Customer Success & Internal Coordination * Ensure a smooth transition from implementation into ongoing Customer Success support. * Document key decisions, customer preferences, project details, and unique requirements. * Act as a central liaison between Sales, Development, Technical Support, Customer Success, and Leadership teams. * Keep internal stakeholders aligned on customer status, project timelines, and expectations. * Build strong client relationships and help ensure a positive onboarding experience that drives long-term customer satisfaction. Process Improvement & Operational Excellence * Help develop and standardize onboarding playbooks, implementation processes, templates, and checklists. * Identify opportunities to improve workflows, reduce friction, and shorten time-to-launch. * Support the creation of a consistent, high-touch "white glove" customer experience. * Track and report key implementation metrics, including: + Time to go-live + Onboarding completion rates + Project milestones + Common implementation challenges and blockers * Share insights and recommendations with leadership to continuously improve customer experiences and operational efficiency., * Deliver a seamless onboarding and implementation experience for every customer. * Ensure contracts and project documentation are accurate, complete, and organized. * Consistently move projects from agreement to launch on time and with minimal friction. * Build trusted relationships with customers and internal stakeholders. * Proactively identify risks, remove roadblocks, and communicate effectively. * Contribute to continuous improvement of implementation processes and customer experience. * Help customers achieve confidence and success with HTech solutions from day one. ## Related Videos - [AI Agents & Agentic AI](https://www.wearedevelopers.com/videos/2017-ai-agents-agentic-ai) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Is HR dead? 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