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# Staff Software Engineer, Guest Lifecycle & Loyalty

- **Company:** OWNER
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $220,000.0 - $240,000.0
- **Contract:** Permanent contract
- **Skills:** Machine Learning, Large Language Models, Backend, Data Pipelines
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b997ea4f965b9b8e

## About the Role

Do you have experience in Team development?, * Staff-level technical leadership.
A track record of owning and driving ambitious, multi-person initiatives that cross team boundaries - from a vague but exciting idea through to measurable, durable impact. (Typically 8+ years of relevant experience.)

 * A multiplier mindset.
You make the engineers around you better - through mentorship, high standards, thoughtful design review, and the patterns and systems you leave behind.

 * Strong backend and systems depth.
Comfort designing reliable, high-scale services and data pipelines, with good instincts for where to invest in robustness and where to move fast.

 * A data- and experimentation-driven mindset.
You reach for holdouts, incrementality, and measurement to know what's actually working - and you're excited to apply ML and AI to real product problems.

 * Comfort with ambiguity and a bias for impact.
You turn open-ended, aspirational goals into concrete technical bets, and you're energized rather than daunted by problems nobody has solved yet.

 * Clear communication and influence.
You align stakeholders and move decisions across teams without relying on authority.

## Description

* Set the technical direction for the personalization platform - the systems that decide who we reach, when, on which channel, and with what creative, item, and offer - and chart the path from today's foundation toward an increasingly autonomous, agent-assisted future.
 * Build the intelligence layer, combining LLM-powered and classic ML approaches to personalize marketing at restaurant and guest scale, where cost and latency mean we can't just reach for a model call every time.
 * Own the hard, high-leverage problems that make all of this possible and trustworthy - reliable high-volume sending, an experimentation and measurement engine teams can trust, and the data quality that great personalization depends on.
 * Turn one-off campaign work into a durable platform, so launching a new guest journey becomes configuration rather than a bespoke engineering project - creating leverage for the entire team.
 * Amplify the engineers around you - set the technical bar, mentor and grow engineers within and beyond LILO, lead design reviews, and leave the people and systems you touch meaningfully better.
 * Help shape the roadmap alongside Product, Data, and Marketing, bringing clarity to ambiguous, open-ended problems and helping decide what we take on next.


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