> Markdown version of [/jobs/ext/583630-remote-it-clinical-support-representative-ft-on-call-weekends](https://www.wearedevelopers.com/jobs/ext/583630-remote-it-clinical-support-representative-ft-on-call-weekends). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Remote IT Clinical Support Representative - FT/On-Call/Weekends - **Company:** Access TeleCare - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Mac Systems, Configuration Management, Cyber Security, Databases, Firmware, Monitoring of Systems, Proprietary Software, Salesforce.Com, Peripherals, Information Technology, Patch Management - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b3349fad8496a25c ## About the Role * Bachelor's Degree in Technical Management, Computer Science, Engineering or related field, or equivalent work experience * 2 years of experience in information technology application or other IT support operations * Previous experience in the medical device industry, healthcare technical support, enterprise networking or with Apple hardware, Mac OS, and iOS, or Salesforce preferred * Proficient with support software, databases, networking, and remote control * Exemplary project management capabilities, able to develop, manage and execute through completion * Knack for optimization of reporting and tracking systems for performance measurement * Demonstrated track record in collaborating and communicating with a diverse and distributed team environment * Ability to monitor system performance and determine appropriate times to intervene as to not impede clinical care * Highly organized with exceptional attention to detail * Capable of working effectively under deadlines and self-manage multiple projects simultaneously * Strong analytical, organizational, and time management skills * Flexibility and adaptability in a fast-paced environment * Ability to thrive in high growth, fast-paced organization and 100% Remote based environment * Must be able to remain in a stationary position 50% of the time * Occasional travel for meetings and collaboration ## Description The IT Clinical Support Representative Tier 2 serves as a key member of the Clinical Support team, providing technical support and patch management with a clinical sense of urgency. The efficient and stable operation of our infrastructure is crucial to achieving our company's care philosophy. This role supports a 24/7 healthcare environment and requires flexibility to participate in an occasional on-call rotation, as well as provide support during weekends and holidays as needed to ensure uninterrupted service and exceptional patient care. What You'll Do * Analyze customer need to provide 24/7/365 remote and hands-on technical support with a clinical sense of urgency for end users in hospitals, clinics and other healthcare settings * Solve complex technical issues that may encompass hardware, software, scripts, packages and networking in clinical, patient, business, and home office environments * Use discretion and judgement when managing, updating, and troubleshooting systems, or escalating cases, to ensure clinical care can be provided at all times * Deliver exceptional customer service to address stakeholder concerns, particularly while performing varied and complex tasks within high pressure clinical situations * Serve as the first line of defense for initial fault isolation, optimal resolution, root-cause and cost/benefit analysis with detailed event documentation * Install, configure, maintain, repair and troubleshoot all applicable hardware, peripherals, third-party software applications and proprietary scripts in compliance with company SLAs and policies for security and HIPAA/protection of PHI * Take ownership of support cases and use critical thinking to resolve in a timely manner, coupled with excellent documentation * Respond in a prompt, courteous manner to all inquiries and requests, prioritizing issues that impact clinical efficiency and outcomes * Perform periodic onsite installation of hardware, software and upgrades and testing connectivity in clinical environments * Collaborate with medical staff, clinical leadership, technology vendors and other executives to successfully test, configure, launch and maintain telemedicine support systems * Maintain professional and technical knowledge of OEM hardware and software product enhancements, modifications, updates, networking environments and security practices that may enhance or impede the ability to practice via telemedicine * Contribute to problem resolution approaches, operational support procedures, training documents and escalation plans for telemedicine support to increase system uptime * Help validate new configurations and configuration management processes, workflows and procedures, as well as third party releases, firmware, and new hardware and peripherals * Work with infrastructure and product engineering to develop pre- and post- patching process to ensure proper implementation without any outages * Coordinate patch schedule with infrastructure management, security operations, governance, and clinical operations * Create and document operational metrics, report project status as required for all recurring and non-recurring efforts * Test new releases of products to ensure compatibility and minimize user impact * Develop and document technical processes and procedures as needed * Must be able to work on-call shift in a round robin setting with other teammates * Assist with other relevant projects as assigned * Serve as an escalation path for Tier 1 Clinical Support Representatives * Other duties as assigned ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers)