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# Management Program Analyst (UX/UI Designer), GS-0343-13, FPL GS-13 (TERM) (Direct Hire) (Continuous)

- **Company:** US Federal Student Aid
- **Location:** San Francisco, CA, United States (Remote available)
- **Salary:** $108,173.0 - $172,980.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Design of User Interfaces, Interaction Design, Data Logging, Information Technology
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=95b0f9dc44d3c316

## About the Role

Do you have experience in Writing skills?, Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment. We will consider all qualifying experience, including any volunteer experience., You may meet the minimum qualifications for the GS-13, if you possess the specialize experience, education, or a combination of the two.

Specialized Experience for the GS-13

One year of experience in either federal or non-federal service that is equivalent to at least a GS-12 performing two (2) out of three (3) of the following duties or work assignments:

 1. Experience supporting a multi disciplinary project involving the design, development, and implementation of a new system or a major enhancement to an existing IT system.
 2. Experience serving as a design contributor overseeing adoption of new functionalities or technologies for users.
 3. Experience communicating technical Information Technology concepts or business practices to non technical audiences.

Knowledge, Skills, and Abilities (KSAs)
The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).

 1. Skill in conducting UX research and interaction design principles and methods.
 2. Knowledge of qualitative and quantitative analytical and evaluative methods and techniques for measuring effectiveness, efficiency, and productivity of assigned programs and projects.
 3. Ability to work directly with developers and documenting design work for them.
 4. Ability to communicate verbally and in writing including recommendations and policy guidance to a variety of audiences., Non-Supervisory: Oral Communications, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management

You will be evaluated to determine if you meet qualifications required, and on the extent to which your application shows that you possess the knowledge, skills and abilities associated with this position as defined in the Qualifications section. Please be sure to give examples in your resume and explain how often you used these skills, the complexity of the knowledge you possessed, the level of people you interacted with, and the complexity and sensitivity of the issues you handled., Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

## Description

This position is located in the U.S. Department of Education (ED) Office of Federal Student Aid (FSA), Office of the Chief Technology Officer. FSA is a Principal Office of the United States Department of Education responsible for awarding billions of dollars in federal student aid funds. Our vision is to be the most trusted and reliable source of student financial aid, information, and services in the nation., * Leading human centered design practices such as user experience (UX) research and interaction design (lxD) to help improve products on FSA's customer facing site, StudentAid.ed.gov. The site provides customers with a personalized and self service experience across multiple channels that covers the federal student aid journey which includes learning about financial aid, applying for financial aid, and managing aid including loans.

 * Applying qualitative and quantitative methods to assess program efficiency, effectiveness, guidelines, practices, procedures, administrative operations, processes, and mechanisms, as well as evaluating progress toward program goals and objectives.
 * Preparing reports and briefs for program management while implementing and promoting best practices in organizational change management.
 * Leading and working independently to conduct and oversee UX 20 research to understand the needs of students, parents and borrowers and develop reports and recommendations to FSA stakeholders.
 * Overseeing user research activities, including development of detailed customer journeys; analyzing FSA and servicer legacy websites to understand their functionality and gather requirements; eliciting requirements from customers, subject matter experts, and product owners; and assisting vendor and FSA staff.
 * Leading the development interactive prototypes as part of the design process and stakeholder reviews while communicating requirements to vendors and providing feedback to vendors on deliverables.
 * Collaborating with vendor and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners; Working with the development team to understand technical constraints and communicating the desired functionality for the digital platform; answering user interface design questions; and participating in user acceptance testing., As a condition of employment for accepting this position, you may be required to serve a probationary period or trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
 * Your performance and conduct;
 * The needs and interests of the agency;
 * Whether your continued employment would advance organizational goals of the agency or the Government; and
 * Whether your continued employment would advance the efficiency of the Federal service., Student Loan Default: If selected for this position, we will verify that you have not defaulted on any loan funded or guaranteed by the U.S. Department of Education. If you are found to be in default, we will contact you to make arrangements for repayment prior to making an official offer of employment.

Suitability and Investigation: If selected for this position, you will be required to complete the Declaration for Federal Employment (OF-306) to determine your suitability for federal employment and successfully complete a pre-appointment investigation/background check.

Essential/Non-Essential: This position is considered non-essential for purposes of reporting to work during federal government closures.

Financial Disclosure: This position does not require financial disclosure.

Bargaining Unit: This position is included in the bargaining unit (American Federation of Government Employees (AFGE) Local 252).

Selections: Agencies have broad authority under law to hire from any appropriate source of eligibles and may fill a vacancy in the competitive service by any method authorized. We may make additional selections from this vacancy announcement within 90 days from the date the selection certificates are issued, should vacancies occur. We may also share selection certificates amongst program offices across the agency.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., * If you are claiming Veteran's Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge (Separated Members only); OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces).

 * Are you claiming special priority selection rights under the Interagency/Career Transition Assistance Plan (ICTAP/CTAP)?
 + If you are a current or former Federal employee who was displaced (for example, due to a Reduction-in-Force) and want priority consideration, you must submit the documents listed below.
 + Required documents for Interagency/Career Transition Assistance Plan consideration (All are required):
o
# Proof that you were displaced, such as Reduction-in-Force (RIF) notice or notice of proposed removal.
+
o
# SF-50s (Notification of Personnel Action) showing:
# RIF as the Nature of Action (Box 5B)
# Career or career-conditional status (Box 24 must be 1 or 2)
# Competitive status (Box 34 must be 1)
# Promotion potential or full performance level of the position from which you were or are being displaced. This is likely your appointment SF-50 for that position.
# Duty location
o
# Your most recent performance appraisal showing a rating of Fully Successful or higher.

 + Your Federal position at the time you were displaced must be within the local commuting area for a location listed in this announcement. The definition of local commuting area varies based on duty location and hiring agency policy. To receive priority consideration, you must also be found well-qualified, which means you score 75 or higher based on this announcement's assessment rating criteria., Step 2: Create a resume using the USAJOBS resume builder or upload a resume into your USAJOBS account. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire.

Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)).

Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click "Finish" to submit your application.

NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application," and following the prompts., As an applicant, you may check your application status through your USAJOBS account at any time. We will also notify you via email of your application status at three key stages in the recruitment process.

 1. Once the vacancy announcement closes, we will inform you that your application has been received.
 2. After we review your submitted resume and supporting documentation, we will inform you if you are eligible and qualified, if your application was referred to a subject matter expert or panel of subject matter experts for further evaluation, and if you were amongst the most highly qualified candidates referred to the selecting official.
 3. Finally, we will inform you of your final disposition for this announcement (e.g., if/when a selection is made, if/when the announcement is cancelled)., Work site options
Telework eligible
Yes-Situational telework may be approved in accordance with the agency's policy.
Remote job
No
Relocation expenses reimbursed
No


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