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# Solutions delivery analyst

- **Company:** Alight, Inc.
- **Location:** United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Active Optical Networks
- **Published:** June 20, 2026
- **Apply:** https://www.juju.com/job/00000000g9itam

## About the Role

+ Strong understanding of client plan provisions, processing guidelines, and SLA metrics.

 + Ability to perform complex benefit processes and calculations requiring analysis and interpretation.

 + Strong analytical and problem-solving skills for researching and resolving complex benefits issues.

 + Proficiency in MS Office applications (Excel, Word, PowerPoint).

 + Good written and verbal communication skills are important.

 + Ability to document workflows and processes clearly and concisely., + Graduate (excluding BE / BTech / MCA / regular MBA)

Experience:

 + US Benefits domain and Benefits Administration

 + Prior experience with Alight / Aon / Wipro is an added advantage

 + Health or Retirement Domain experience preferred

Required Skills

 + Strong understanding of client plan provisions, processing guidelines, quality thresholds, and SLA metrics.

 + Ability to perform complex benefit calculations, manual processes, and interpret plan rules accurately.

 + Strong analytical, research, and problem-solving skills for resolving technical and participant issues.

 + Proficiency in MS Office applications, especially Excel, Word, and PowerPoint.

 + Strong written and verbal communication skills to interact effectively with clients and internal teams.

 + Ability to document processes clearly and concisely, ensuring standardization and audit readiness

## Description

+ Ensure accurate and timely resolution of participant and plan administration issues.

 + Deliver work in line with client SLAs and quality standards.

 + Actively collaborate with Cross functional and cross shore teams to meet client requirements.

 + Contribute effectively to daily huddles, status meetings, and stakeholder discussions., The **Solutions Delivery Analyst** is responsible for executing ongoing operational tasks while continuously identifying opportunities to streamline, automate, and standardize processes. The role involves performing manual and complex benefit administration activities that require strong plan knowledge, analysis, and interpretation, with a constant focus on improving efficiency and quality.

The incumbent works closely with the Benefits Operations Manager and client teams to identify process gaps, delays, and quality issues, and to recommend effective solutions. The role includes resolving participant and plan administration issues, managing workflows, handling complex ongoing tasks, and supporting multiple clients as required.

The Solutions Delivery Analyst is also responsible for creating and maintaining robust documentation and SOPs, supporting transitions between Operations and Shared Services, and delivering client specific operational training. Proactive coaching, knowledge sharing, and collaboration across shores are critical to ensuring consistent service delivery and adherence to SOPs.


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