> Markdown version of [/jobs/ext/583932-it-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/583932-it-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Specialist - **Company:** The Gulf - **Location:** Pasadena, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Spreadsheets, Desktop Computing, Text Processing, Office Automation, Software Project Management, Peripherals, Computer Equipment, Network Server - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=49bc71158a0262e0 ## About the Role Do you have experience in Word processing?, * One year to three years of similar or relates experience * Knowledge of office automation products, word processing, spreadsheet, e-mail, personal computers, PC operating systems, peripheral equipment, etc. * Must be able to work and travel independently and use general office equipment. ## Description The Help Desk Specialist is responsible for ensuring outstanding service is delivered to both internal and external members seeking help with credit union technology. This is an entry-level IT position meant to help jumpstart a career in IT! The schedule for this position is M-F 8:00am-5:00pm and alternating Saturdays 9:00am to 12:00pm. Pasadena is the primary work location, with occasional travel to other branches. Essential Functions & Responsibilities: Help Desk & End User Support Manage and respond to Help Desk tickets in a timely and efficient manner through phone, email, and ticketing systems, ensuring accurate documentation and resolution of all requests. Hardware & Software Management Install, configure, modify, and repair computer hardware, software, and peripherals. Perform basic troubleshooting to identify and resolve hardware issues across devices such as servers, workstations, printers, scanners, cameras, and access control systems. System Maintenance & Preventative Support Perform routine maintenance on desktop systems, including updates, antivirus management, cable organization, and general upkeep to ensure system stability and security. User Access & Onboarding Manage new user onboarding processes, including provisioning system access, configuring accounts, and coordinating physical and logical access (badges, logins, email). Compliance & Regulatory Responsibilities Responsible for compliance with Bank Secrecy Act and all governmental regulations and Credit Union policies and guidelines. Responsible for complying with Federal Rules and Regulations as required by NCUA. General Duties Performs other job related duties as assigned. ## Related Videos - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)