> Markdown version of [/jobs/ext/583964-tier-2-desktop-support](https://www.wearedevelopers.com/jobs/ext/583964-tier-2-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Tier 2 Desktop Support

- **Company:** Insight Global
- **Location:** South Jordan, UT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Business Software, Microsoft Outlook, Issue Tracking Systems, Azure Active Directory, Microsoft SharePoint, Office365, Zendesk, Servicenow
- **Published:** June 20, 2026
- **Apply:** https://www.juju.com/job/00000000g9null

## About the Role

* 3+ years of experience in a help desk, technical support, or IT support role, or equivalent education or training

 * Basic understanding of Windows operating systems and common business applications

 * Familiarity with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive

 * Strong customer service skills with a patient and professional demeanor

 * Excellent written and verbal communication skills

 * Ability to explain technical concepts to non-technical users

 * Strong organizational skills and attention to detail

 * Ability to multitask and prioritize in a fast-paced environment Preferred Qualifications

 * CompTIA A+ certification

 * Microsoft 365 Certified: Fundamentals (MS-900)

 * Experience with ticketing systems such as ServiceNow, Jira Service Desk, or Zendesk

 * Basic knowledge of Active Directory or Entra ID (Azure AD)

## Description

As an IT Support Technician II (Help Desk Technician), you will serve as the first point of contact for internal employees experiencing technical issues. You will provide timely and effective support for hardware, software, and account-related issues, ensuring minimal disruption to business operations. This role offers an excellent opportunity to develop your IT skills and grow your career in a supportive, technology-driven environment.


## Related Videos

- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)