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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Technician - **Company:** UBERDB, LLC - **Location:** Nashville, TN, United States - **Salary:** $48,880.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Asana, Complex Networks, Firmware, Issue Tracking Systems, IP Addressing, Network Connections, Remote Access Technology, Remote Service Software, TeamViewer, Information Technology - **Published:** June 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=69931b3e38202824 ## About the Role Do you have experience in Technical documentation?, * Basic understanding of computer systems, networking, and technical troubleshooting. * Ability to follow documented procedures and record technical details accurately. * Strong written communication - clear, concise, and professional. * Strong attention to detail and consistent follow-through on open items. * Composure under pressure; ability to stay calm during outages or escalations. * Willingness to learn LED display systems, processors, media players, and remote support tools. * Comfortable working with ticketing systems, shared inboxes, remote access tools, and Microsoft 365. Preferred Experience * Prior experience in a help desk, NOC, AV, LED, IT support, or field service environment. * Familiarity with tools such as TeamViewer, Microsoft Teams, Asana, MaintainX, NovaStar, Colorlight, BrightSign, or similar platforms. * Basic understanding of IP addressing, cabling, media players, display controllers, and signal flow. ## Description The Level 1 NOC Technician serves as the first layer of technical support for UberDisplays customers, responsible for monitoring, documentation, remote troubleshooting, and escalation of LED display systems and related service operations. This role sits within the Service Department and is the first point of contact for incoming support requests., Monitoring & Initial Response * Monitor incoming support channels - phone, email, Slack, ticketing systems, and monitoring platforms. * Acknowledge new issues promptly and gather required information before escalation. * Identify whether issues relate to power, networking, media players, LED processors, receiving cards, modules, content, or customer-side equipment. * Perform basic health checks using approved tools and documented procedures. Ticketing & Documentation * Create and update service tickets and work orders with clear, complete notes. * Document customer symptoms, troubleshooting steps, photos, screenshots, system status, and next actions. * Maintain accurate timelines covering customer communication, technician activity, vendor dispatch, and resolution steps. * Ensure no issues are left undocumented or dependent on verbal handoff. Remote Troubleshooting * Assist with basic troubleshooting for LED display systems, media players, controllers, network connections, and customer-reported outages. * Use approved remote access tools to review system status when available. * Follow documented troubleshooting procedures before escalating. * Confirm whether issues are resolved, partially resolved, or require additional support. Escalation & Coordination * Escalate unresolved or higher-risk issues to Level 2 support, the NOC Manager, Service Manager, engineering, vendors, or field technicians. * Provide complete context when escalating so the next person does not restart the investigation. * Help coordinate service calls, customer updates, and vendor follow-up when directed. * Track open issues until ownership is clearly transferred or resolution is confirmed. Customer & Internal Communication * Communicate professionally with customers, vendors, and internal team members. * Provide clear, accurate updates - no overpromising, no guessing. * Ask clarifying questions when needed and confirm next steps with all parties. * Keep the Service Department informed of urgent issues, outages, and recurring problems., A successful Level 1 NOC Technician consistently demonstrates the following: * Responds quickly and documents clearly from the first contact. * Keeps all tickets and work orders current - no stale or missing notes. * Escalates with complete context, enabling the next person to act immediately. * Reduces repeat questions and confusion between teams through thorough documentation. * Contributes to improved customer uptime and Service Department visibility. * Follows process rather than relying on memory or informal communication. * Continuously learns the systems and builds toward Level 2 technical capability. Role Boundaries The Level 1 NOC Technician is not expected to independently resolve advanced processor configuration, receiving card mapping, complex network failures, firmware-level issues, or engineering-level problems. The expectation is to identify, document, perform approved first-level checks, and escalate with complete handoff notes. This role is a critical foundation of the Service Department. Doing this job well - quickly, accurately, and with ownership - directly impacts customer uptime and the team's ability to operate at scale. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)