> Markdown version of [/jobs/ext/584167-remote-senior-incident-manager-day-shift](https://www.wearedevelopers.com/jobs/ext/584167-remote-senior-incident-manager-day-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Remote Senior Incident Manager - Day Shift

- **Company:** Insight Global
- **Location:** Burlington, MA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Oracle WebLogic Server, Health Informatics, Software as a Service, Middleware, Monitoring of Systems, Information Technology Operations, Datadog, Apache Camel, SolarWinds (Software), Apache Karaf, Osgi, Splunk, Appdynamics
- **Published:** June 12, 2026
- **Apply:** https://dejobs.org/x/x/87022B7C9097436C8290CA4C9ADFEADF/job/

## About the Role

* 5+ years of experience in IT operations, technical support, or incident management, with at least 2 years in a healthcare IT or SaaS environment

 * Monitoring & Observability platform skills specifically Datadog

 * Demonstrated experience independently managing major incidents (Sev1/Sev2) in a production environment

 * Proficiency with monitoring and observability platforms (e.g., AppDynamics, SolarWinds, Splunk, Datadog, or equivalent)

 * Strong understanding of ITIL incident, problem, and change management frameworks

 * Exceptional written communication skills - RCAs, executive summaries, and customer-facing documentation must be consistently clear and error-free

 * Experience facilitating post-mortem and post-incident review meetings with cross-functional and customer-facing stakeholders

 * Proven ability to ask targeted diagnostic questions based on ticket review and environment knowledge * Experience with healthcare payer platforms (e.g., HealthEdge, TriZetto, Facets) or claims processing environments

 * Familiarity with WebLogic, OSGi/Karaf, Apache Camel, or similar enterprise middleware

 * ITIL v4 Foundation certification or higher

 * Experience with process improvement methodologies (Lean, Six Sigma, or equivalent)

 * Demonstrated experience leading tool implementation or operational transformation initiatives

## Description

The Senior Incident Manager is a critical member of the Global Operations team, responsible for leading the end-to-end management of major incidents across a SaaS healthcare platform. This role operates with a high degree of autonomy, serves as a technical resource and mentor to peers, and drives continuous improvement across incident management processes. The ideal candidate brings deep technical expertise, strong written and verbal communication skills, and a proven ability to lead under pressure - from initial triage through post-incident review.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark)
- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube)
- [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure)
- [Better Together: Leveraging Your Observability Tools as a SIEM](https://www.wearedevelopers.com/videos/2118-better-together-leveraging-your-observability-tools-as-a-siem)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)