> Markdown version of [/jobs/ext/584724-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/584724-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** U.S. District Court - **Location:** Boston, MA, United States (Remote available) - **Experience:** Starter - **Salary:** $45,695.0 - $90,906.0 - **Contract:** Permanent contract - **Skills:** Antivirus Softwares, VoIP, Cyber Security, Computer Maintenance, Databases, Database Applications, Desktop Computing, Text Processing, Software Maintenance, Software Engineering, Software Systems, Information Technology - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e0ff89d5c3d921c4 ## About the Role Do you have experience in User training (technical support)?, Do you have a Bachelor's degree?, * One to three years progressively responsible experience providing end user support and assisting with computer problem resolution. * Demonstrated skill in performing routine hardware maintenance. * Ability to implement, operate and document information technology systems considering both hardware/software issues. * Knowledge of computer processes and capabilities. * Ability to perform both hardware and software maintenance and troubleshooting. * Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand. * Proficiency at writing effective instructions for users and fellow staff. * Exceptional customer support skills. * Ability to travel between offices as needed. * Commitment to public service. * Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring non-citizens to work in the federal government in the continental United States. Preferred Qualifications: * Bachelor's degree, or two-year degree in Computer Science or related field, from an accredited college, university or technical school. * Experience working in the federal court system. FBI Background Investigation Applicants considered for this position will undergo a Federal Bureau of Investigation (FBI) background investigation defined as a technical fingerprint search of the criminal history records of the FBI national fingerprint database to determine if there is an arrest record on the individual. ## Description The incumbent is responsible for providing help desk support for end users, systems administration, courtroom technology support, desktop configuration, user support, troubleshooting and desktop security. The incumbent is a member of the Systems group and reports to a department supervisor. Representative Duties: * Installs, tests, configures and provides first level technical support for word processing, database applications and other software systems. * Repairs and maintains desktop PCs, scanners, printers and hardware systems. * Installs, supports, and troubleshoots evidence presentation systems and video conferencing equipment used in court proceedings. * Installs, configures, administers, and analyzes new products of special applications and LAN systems, including roaming profiles and automated workstation management. * Installs, configures and supports cell phones, VOIP and voice mail systems and the inter-operation between these devices and networked resources. * Maintains computer security resources on all workstations, including anti-virus and firewall systems. * Provides end user support by explaining technical concepts in an understandable manner. Displays patience with inexperienced users. * Logs and maintains help desk tickets using a ticket management system. * Writes effective instructions for users and fellow staff. Prepares professional reports and memos that are understandable and on time. * Analyzes, isolates, and works independently and with the assistance of other technical support staff to solve problems in complex systems. Helps diagnose and remedy computing system failures, both hardware and software. * Other duties, as assigned. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)