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# Help Desk Specialist

- **Company:** Waterfall Bank
- **Location:** Clearwater, FL, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $60,008.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, Wi-Fi Technology, ServiceNow IT Service Management, Peripherals, Microsoft InTune, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=073ccd4a0c1454a3

## About the Role

Do you have experience in Serving clients?, Do you have a Associate's degree?, * Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.

 * 1-3 years of experience in IT support or helpdesk service duties.
 * Effective communication and customer service skills.
 * Proven ability to work effectively both independently and within a team environment.

Basic knowledge required

 * Windows operating systems
 * Microsoft 365 platform
 * Network fundamentals (VPN, DNS, Wi-Fi), * Microsoft Entra ID / Active Directory
 * Microsoft 365 administration
 * Endpoint management tools (e.g., Intune)
 * IT ticketing and ServiceDesk systems
 * Exposure to banking or similar regulated environments
 * Basic understanding of cybersecurity principles
 * Data privacy and compliance requirements
 * Relevant certifications (preferred but not required): CompTIA A+ and Microsoft Fundamentals (MS-900, AZ-900)

Key Competencies

 * Customer Service Excellence
 * Attention to Details
 * Problem Solving & Troubleshooting
 * Communication Skills
 * Accountability & Reliability
 * Security Awareness
 * Collaboration & Teamwork

## Description

The IT Helpdesk Specialist provides frontline technical support to internal employees, ensuring the reliability, security, and efficiency of the bank's technology environment.

This role is customer-facing, fast-paced, and critical to daily operations, supporting end users across hardware, software, and banking applications while maintaining compliance with security and regulatory standards., * Serve as the first point of contact for IT support via phone, email, and ticketing system.

 * Diagnose and resolve hardware, software, and connectivity issues (Windows, Microsoft 365, peripherals).
 * Manage endpoints and user access.
 * Support and troubleshoot core banking and third-party financial applications.
 * Accurately document incidents, requests, and resolutions to meet audit and compliance requirements.
 * Adhere to cybersecurity, data privacy, and regulatory standards at all times.
 * Escalate complex issues to higher-level IT staff as appropriate.


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