> Markdown version of [/jobs/ext/584950-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/584950-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** ASPIRITECH, NFP - **Location:** Coral Gables, FL, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Issue Tracking Systems, Networking Basics, Remote Service Software - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fa50e1f78480df8d ## About the Role Do you have experience in Incident Escalation?, * At least 2+ years of professional experience helping people with technology - whether in a formal IT role, retail tech support (e.g., Geek Squad), helpdesk, or similar hands-on capacity. * Strong customer service and communication skills - written and verbal. * Comfortable troubleshooting independently and escalating when appropriate. * Fluent in English and Spanish. * MSP experience is a plus. * Certifications such as A+, Network+, Security+, or equivalent experience are a plus. ## Description We are looking for a customer service-oriented IT Support Engineer to join our growing team in Coral Gables, FL. This role is ideal for someone with prior IT support experience looking to continue growing within a fast-paced Managed Service Provider (MSP) environment. You will primarily work out of our Coral Gables office, with roughly 40% of your time spent visiting client sites across South Florida. New hires typically spend their first 3-6 months in-office building skills and familiarity before beginning client visits. The team works remotely from home only occasionally around 5-10% of the time often finishing a day remotely after an afternoon client visit. Our clients are primarily broker-dealers and wealth management firms. You will manage a daily ticket volume of approximately 15 issues, handling a mix of remote and onsite support requests. TL;DR: You'll be the go-to technical resource for our financial services clients troubleshooting issues, supporting deployments, and building the skills to grow into more senior technical roles. Key Responsibilities Day-to-Day Support * Respond to and resolve approximately 15 tickets daily across remote and onsite support channels. * Troubleshoot technical issues independently and as part of a team, including workstations, printers, business software, and networking. * Support deployments, configurations, and documentation for client environments. * Deliver excellent customer service and communication to business clients in financial services. Client Engagement * After an initial 3-6 month onboarding period, visit client offices across South Florida - approximately 40% of working time. * Build trusted relationships with client contacts by providing reliable, professional support. * Represent the team professionally in wealth management and broker-dealer environments. Technical Operations * Support Windows operating systems, Microsoft 365, and Azure environments. * Assist with basic networking and firewall troubleshooting. * Use remote support tools and ticketing systems to document and track issues to resolution. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [From Painful to Easy: Discover .NET Aspire](https://www.wearedevelopers.com/videos/1553-from-painful-to-easy-discover-net-aspire) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)