> Markdown version of [/jobs/ext/585022-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/585022-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** Kyndryl, Inc. - **Location:** Rye Brook, NY, United States - **Experience:** Expert - **Salary:** $38,400.0 - $65,040.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Network Connections, Software Engineering, Information Technology, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.juju.com/job/00000000g911b4 ## About the Role + 5 years of experience in a large Enterprise environment that includes: + Windows 11 support + Microsoft 365 support experience + End user network connectivity troubleshooting + Experience with Service Now + Solid Soft Skills - experience working with customers face to face + Experience in a manufacturing environment is not required but preferred. Preferred Skills and Experience + Bachelor's degree in Computer Science, Information Technology, or related technical field Important Notes: + As part of our client's onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting. + Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States. ## Description We are seeking a proactive and personable **Deskside Support Technician** to join our client's onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30-50 miles of one of the client's designated cities (list below under important notes)., + Provide **Level 2 (L2) deskside support** for laptops, desktops, and peripheral devices. + Deliver **hands-on, deskside support** by sitting with employees to troubleshoot and resolve hardware and software issues. + Assist with device setup, configuration, and maintenance. + Escalate complex issues to higher-level support teams as needed. + Maintain accurate records of support requests and resolutions. + Ensure excellent customer service and user satisfaction in all interactions. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization - Kyndryl is dedicated to your professional journey. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)