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# IT Service Specialist

- **Company:** Insight Global
- **Location:** Venice, FL, United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $85,000.0
- **Contract:** Temporary contract
- **Skills:** Antivirus Softwares, Apple IOS, Networking Basics, Network Connections, Microsoft SharePoint, Software Deployment, Office365, Information Technology, Windows Client
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5796adb1117a2eb2

## About the Role

Do you have experience in iOS?, Degree in Information Technology, Computer Science, Business, or related field
Proven experience supporting multiple locations or operating in a field-based IT role
Solid understanding of networking fundamentals (LAN/WAN connectivity, troubleshooting, etc.)
At least 5 years of relevant IT support experience
Certifications such as A+, Network+, or Security+ are a plus but not required
Experience with Microsoft environments (O365, Windows 10/11, SharePoint)
Familiarity with mobile device support (iOS and Android)
Exposure to ITIL practices or certifications is beneficial
Experience managing desktops in a corporate environment (patching, antivirus, software deployment)
Strong understanding of network connectivity across office locations, field sites, or temporary setups
Demonstrated ability to provide high-quality customer support to end users
Comfortable working with vendors and internal stakeholders to resolve issues
Strong communication skills, both written and verbal
Ability to proactively troubleshoot, make decisions, and manage competing priorities in a fast-paced environment
Willingness to travel up to 25% across regional locations

## Description

Ensure employees have reliable IT support so they can complete daily work without disruption
Handle incoming technical issues through phone, email, and ticketing systems, prioritizing and resolving requests efficiently
Coordinate with external vendors and service partners to support hardware installs, network setup, and infrastructure rollouts
Respond to user inquiries and troubleshoot application, system, and connectivity issues in a timely manner
Document, track, and manage all support activity within an incident/ticket management system, escalating when needed
Create and maintain internal documentation outlining common issues, fixes, and troubleshooting steps
Partner with the broader IT team to support incident resolution, problem management, and root cause analysis efforts
Build strong working relationships with internal teams and stay aligned on upcoming office changes or project needs
Provide hands-on support including troubleshooting hardware/software and assisting with office setups, relocations, and equipment installs


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