> Markdown version of [/jobs/ext/585233-technical-support-associate-sat-sun-mon-tues](https://www.wearedevelopers.com/jobs/ext/585233-technical-support-associate-sat-sun-mon-tues). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Associate (Sat, Sun, Mon, Tues:... - **Company:** Evolv Technology - **Location:** Waltham, MA, United States (Remote available) - **Salary:** $49,920.0 - $54,080.0 - **Contract:** Temporary contract - **Skills:** Issue Tracking Systems, Cloud Services, Data Analytics - **Published:** June 18, 2026 - **Apply:** https://www.juju.com/job/00000000g8wnyp ## About the Role The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Technical Proficiency + Technical Expertise: Understanding of common troubleshooting practices and techniques. + Use of Service Cloud or similar service platforms to manage and document issues. Diagnostic and Troubleshooting Skills + Real-Time Problem Solving: Accurately diagnose and resolve technical issues promptly. + Implement solutions that address the root cause of problems to prevent future occurrences. Communication and Collaboration + Effective Communication: Clearly articulate complex technical concepts to customers and partners. + Maintain strong, clear communication channels with all stakeholders. Customer Relationship Management + Customer Support: Provide exceptional support, anticipating and addressing customer needs proactively. + Build and maintain strong, trust-based relationships with customers. Documentation and Record Keeping + Detail-Oriented Documentation: Accurately document technical issues and resolutions in the Evolv Service and Support Platform. + Maintain comprehensive records of customer interactions and issue tracking. Resilience and Adaptability + Display persistence and follow-through with necessary parties until a resolution is reached. + Adaptive Thinking: Prioritize tasks and adapt strategies effectively in a fast-paced environment. Continuous Learning and Improvement + Growth Mindset: Display an insatiable appetite for learning and personal development. Stay updated with the latest technologies and industry trends to enhance service quality. ## Description Evolv is looking for a Technical Support Associate to join our steadily growing team. In this role you will interact and support customers, partners and field service engineers. Acting as a trusted advisor in Evolv' s technology. We help keep people of all ages safe in schools, hospitals, stadiums and more. You will be helping keep people safe by supporting Evolv Express, weapon detection system, including our cutting-edge data analytics portal. Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing? In the first 30 days, you will: + Participate in our new hire training orientation + Participate in our technical product training session + Learn and understand the product, and product issues enough to assist with customer support. + Shadow the rest of the support team working on customer issues. + Assist with scheduled remote system upgrades and maintenance. Within three months, you will: + Be a noticeable contributor to support tickets and able to handle common problems on your own. + Become Proficient in the tools and diagnostics procedures to work independently on customer issues. + Be able to identify issues that need to be escalated for more involved troubleshooting. By the end of the first year, you will: + Serve as a trusted support resource, able to determine/resolve common support issues and reliably respond to requests when needed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [Navigating the Ups and Downs of the Tech Industry](https://www.wearedevelopers.com/magazine/531-navigating-the-ups-and-downs-of-the-tech-industry) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)