> Markdown version of [/jobs/ext/585549-desktop-architecture-engineering-manager](https://www.wearedevelopers.com/jobs/ext/585549-desktop-architecture-engineering-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Architecture Engineering Manager - **Company:** Deloitte T.T.L. - **Location:** Tulsa, OK, United States - **Salary:** $97,600.0 - $200,600.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Information Systems, Data Presentation, Operational Data Store, Signal Processing, Scripting, Information Technology, Tools for Reporting, Servicenow - **Published:** June 18, 2026 - **Apply:** https://www.juju.com/job/00000000g8z1qy ## About the Role + Ability to work independently and collaborate as part of a team + Effective written and verbal communication skills + Meticulous attention to detail and quality of work product + Ability to build and sustain professional relationships + Ability to lead projects or workstreams + Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment + Strong interpersonal skills and professional demeanor + Ability to meet deadlines + Ability to mentor and provide clear guidance to others, Required: + Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field. + Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience. + Minimum 1 year of previous people leadership or project management experience. + Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve. Preferred: + Experience with digital experience monitoring/management platforms and endpoint analytics tools. + Experience writing scripts or automation to execute remote remediation actions at scale. + Background in ServiceNow ticket analysis and issue trend identification. ## Description Delivers end-to-end experience intelligence by gathering customer feedback, analyzing digital experience and operational data, identifying patterns and root causes, and driving corrective actions across products and services. Through structured reporting, platform management, and cross-functional coordination, the team helps ensure technology decisions are informed by real user impact. Responsible for using endpoint experience data, service trends, and operational insights to identify and address systemic technology issues our internal Deloitte employees face with their end points. This role combines desktop engineering expertise, analytics, and automation to drive proactive remediation at scale, improve operating system and endpoint performance, and translate user experience signals into clear actions for technical and business stakeholders. Recruiting for this role ends on 6/29/2026. Work you'll do + Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale. + Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services. + Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions. + Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience. + Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders. + Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization. + Partner across engineering, support, product, and experience teams to drive resolution of root-cause issues and improve overall service performance. + Apply hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [JavaScript? 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