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# INFORMATION TECHNOLOGY SUPPORT SPECIALIST

- **Company:** Fox Communities Credit Union
- **Location:** Appleton, WI, United States
- **Contract:** Permanent contract
- **Skills:** System Configuration, Networking Hardware, Instant Messaging Technology, Windows PowerShell, Software Engineering, Scripting, Information Technology, Laptops, Server Operating Systems & Platforms
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5a7cd16069cbddbf

## About the Role

Do you have experience in Employee relationship building?, Do you have a Trade school?, * (1) A two-year college degree, or (2) Completion of a specialized course of study at a business or trade school, or (3) Completion of a specialized and extensive in-house training or apprenticeship program preferred

 * Up to one year of similar or related experience and post high school education in a specialized course of study
 * Extensive familiarity with Windows desktop and server operating systems
 * Experience working in an ITIL-based tracking solution a plus
 * Knowledge of PowerShell and other scripting languages a plus
 * Experience in project management a plus
 * Ability to meet standards for call/ticket recording within the ITSM solution
 * Proven ability to provide efficient and professional response to users at all levels of the organization within tight deadlines
 * Ability to successfully support and troubleshoot complex applications
 * Ability to work in a fast-paced environment
 * Excellent verbal and written communication skills

## Description

We currently have a career opportunity for a full-time (40 hrs./wk.) IT Support Specialist I based out of our corporate office (Enterprise) in Appleton!

The IT Support Specialist I assists in the support of the credit union's software and hardware by providing technical assistance to team members.

The primary responsibilities of the IT Support Specialist I role include but are not limited to:

 * Promoting and upholding the Fox Purpose, Mission, Vision, and Values
 * Providing case resolution for issues received via phone, email, face-to-face, or instant messaging in a professional, timely, and accurate manner while documenting all work from initial request to completion
 * Working tasks until completion or escalating to the next level support or third parties, if appropriate
 * Prioritizing and managing multiple open cases at one time
 * Creating, updating, and using documentation to provide support, including communications, procedural documentation, training of documentation updates, and relevant metrics
 * Troubleshooting and monitoring system and network problems, diagnosing and solving hardware and software issues
 * Following diagrams and adhering to written instructions to resolve application issues
 * Supporting the rollout of new applications
 * Configuring and troubleshooting workstations, laptops, printers, network equipment, and mobile devices per IT standards
 * Performing proper installation of IT equipment
 * Establishing and maintaining good working relationships with end users and other departments
 * Cross-training with other team members to assist in the backup of other team duties


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