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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP Help Desk Tech - **Company:** Allo Communications - **Location:** Lincoln, NE, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Networking Basics, Remote Desktop Services, Remote Infrastructure Management, Microsoft SharePoint, Wi-Fi Technology, Peripherals, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=97fbb841f8db5d2d ## About the Role Do you have a valid Driver's License license?, Do you have experience in Hand tools?, Do you have a Associate's degree?, We are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond basic troubleshooting, can work tickets independently, and understands the pace, priorities, and professionalism required in an MSP environment., * 2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment. * Hands-on experience supporting business users in fast-paced, ticket-driven environments. * Working knowledge of Windows 10/11 and Windows Server basics, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint fundamentals), Common hardware, printers, and peripherals * Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent professional experience. * Industry certifications such as CompTIA A+/Network+, Microsoft, or similar. SKILLS / KNOWLEDGE / ABILITIES: * Strong troubleshooting and analytical skills with the ability to resolve most issues independently. * Excellent customer service mindset with confidence supporting non-technical users. * Ability to communicate effectively at both the technical and business-user level. * Strong time management and organizational skills in a multi-client, high-volume environment. * Ability to adapt quickly, stay approachable under pressure, and manage shifting priorities. * Team-oriented and dependable, with a strong sense of ownership and follow-through. * Detail-oriented with consistent and accurate documentation habits. * Ability to pass a fingerprint-based background check. REQUIREMENTS: * Remain stationary for extended periods * Ability to communicate information * Ability to bend, kneel, and stand * Ability to operate a computer * Ability to operate hand tools and equipment * Possess/maintain a Valid Driver's License * Travel requirement * Ability to pass a Fingerprint Based Background Check ## Description You will support multiple client environments, deliver responsive technical assistance, and serve as a key contributor to client satisfaction and service quality. We are currently hiring for a 4x10-hour shift schedule, which includes some weekend days and Mondays, with the opportunity to adjust shifts on an 8-week rotation. This schedule offers flexibility, along with the potential to earn a weekend shift differential in addition to the starting pay., * Provide Tier 2 technical support for multiple business clients in an MSP setting. * Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365, hardware, printers, peripherals, and line-of-business applications. * Perform basic network troubleshooting (DNS, DHCP, connectivity, VPN, Wi-Fi). * Use remote management and remote desktop tools to efficiently diagnose and resolve issues. * Accurately triage, prioritize, and manage tickets based on urgency, business impact, SLAs, and scope. * Escalate complex or infrastructure-level issues appropriately while remaining engaged through resolution. * Communicate clearly and professionally with clients via phone, email, and chat, setting expectations and provide status updates. * Document resolutions, procedures, and known issues to support knowledge sharing and continuous improvement. * Follow MSP best practices, security standards, and documentation requirements. * Resolve most tickets in-office via remote tools, but travel to customer site is required if needed. ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)