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# Desktop Support Technician - POS Systems

- **Company:** Lumen Inc
- **Location:** Philadelphia, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Peripherals, Servicenow, Windows Client
- **Published:** June 22, 2026
- **Apply:** https://www.dice.com/job-detail/0c734b31-7d72-410b-80d7-dbfaa878416e

## About the Role

* Demonstrated experience supporting Windows POS devices.
 * Strong knowledge of Windows 10 and Windows 11.
 * Experience imaging, configuring, and deploying POS hardware.
 * Familiarity with HP Engage Go, Ingenico, or similar POS systems and peripherals.
 * Strong hardware and OS troubleshooting skills.
 * Experience managing IT assets and inventory.
 * Working knowledge of ITIL principles and processes.
 * Hands-on experience with ServiceNow.
 * Excellent oral and written communication skills.

## Description

We are seeking a Desktop Support Technician - POS Systems with hands-on experience supporting Windows-based Point of Sale (POS) environments. This role will be responsible for deploying, maintaining, troubleshooting, and supporting POS devices and peripherals while ensuring smooth day-to-day operations., * Support and troubleshoot Windows POS devices.

 * Image, configure, and deploy Windows 10 and Windows 11 systems.
 * Maintain and support POS hardware and peripherals.
 * Manage hardware inventory and asset tracking.
 * Support device refresh and rollout projects.
 * Diagnose and resolve hardware and operating system issues.
 * Utilize ServiceNow for incident and request management.
 * Follow ITIL best practices for service delivery.
 * Collaborate with end users and technical teams to provide excellent support.


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