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# IT Support Engineer

- **Company:** Apache Associates
- **Location:** St Albans, UK (Remote available)
- **Salary:** £35,000.0 - £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Hyper-V, Windows Servers, Networking Basics, Windows PowerShell, Remote Access Technology, Microsoft InTune, Information Technology
- **Published:** May 18, 2026
- **Apply:** https://www.gradsouthwest.com/jobs/it-support-engineer-st.-albans-hertfordshire/2776909788-2/

## About the Role

+ Proven experience of working in a similar role for an MSP
 + Outstanding customer service skills
 + Strong problem-solving skills
 + Driving license and own car (required for client visits)
 + Good knowledge of networking fundamentals
 + Strong Microsoft 365 admin experience
 + Windows Server, AD, Intune, Security
 + Hyper V and RDS knowledge
 + Excellent communication skills
 + Ideally have azure depth, ConnectWise and Powershell experience
If you are an experienced IT Support Engineer and looking for a new challenge, in a role which will offer you variety, real responsibility, direct access to decision-makers, and you have a true passion for technology, we'd love to hear from you. This role is office based 5 days a week.
Due to number of applications, we will only be able to respond to candidates with the matching skills and experience.

## Description

Our client who is a growing MSP require an experienced IT Support Engineer. No two days will be the same, as you will work across varied technical infrastructures. You will have the opportunity to develop your skills and play a pivotal part of a customer focused support team. Our client will offer you a supportive working environment. You will be responsible for resolving 1st - 3rd line tickets end to end.
Responsibilities:

 + Troubleshooting, installing, maintaining and supporting a wide range of IT systems
 + Resolving 1st - 3rd line tickets
 + Visit client sites and working remotely via phone, email and remote access
 + Working on projects, improvements and migrations
 + Support windows server, RDS, AD, Hyper-V and Azure environments
 + Fully document tickets and update cases
 + Manage devices via RMM and Intune


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