> Markdown version of [/jobs/ext/586562-it-systems-administrator-tier-1](https://www.wearedevelopers.com/jobs/ext/586562-it-systems-administrator-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Systems Administrator - Tier 1 - **Company:** Everett J. Prescott, Inc - **Location:** Gardiner, ME, United States - **Salary:** $54,000.0 - $62,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, IBM System I, Microsoft Azure, Microsoft Outlook, Computer Networks, Desktop Computing, Microsoft Office, Network Connections, Remote Desktop Services, Clover, Microsoft SharePoint, Wireless Access Point, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Computerised Systems, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Information Technology, Laptops, Cisco, User Accounts, Vmware - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9d63df58d6a7e461 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Typing?, · Knowledge in data networking, technical infrastructure, desktop operating systems and company applications. · Windows & MacOS - operating system experience. · In depth desktop hardware, printer & peripheral knowledge. Microsoft's Active Directory, SMS, Remote Desktop, & etc. · Self-learner takes initiative to stay abreast of technology, product, & procedures. Logical thinker, strong analysis, determination & problem-solving skills. · Excellent customer service and phone skills. Detailed oriented and has good follow through. · Works well in a team environment and collaborates well with others. · Possession of a valid driver's license and a good driving record. (Travel is infrequent, but may be required occasionally) · Keyboarding skills. · Pass Pre-Employment Checks · Must be reliable and punctual. · Physical requirements include frequent lifting of up to 50 lbs. · Frequent bending, stooping, squatting, pushing and pulling is required. · Must work well with others. · The Ability to work on your own. · The ability to multitask and stay focused. · The ability to logically work through trouble issues. EDUCATION / EXPERIENCE: · Previous working experience as an IT Help Desk Technician but not required. · Associate in IT, Computer Science or similar relevant field. · In-depth knowledge of computer systems and mobile devices. · Hands on experience with diagnosing and resolving basic technical issues. · Excellent communication and interpersonal skills. · Customer-oriented and patient. ## Description The IT System Administrator - Tier 1 is an in-house position tasked with providing excellent end user experience, which includes resolving potential or actual technical issues, troubleshooting different software packages (including Microsoft Azure/inTune, SharePoint, Teams, OneDrive, Outlook, Windows OS 10/11, Meraki Wi-Fi, Cylance, Cisco Umbrella, Microsoft Office products, Mincron / AS400, UPS Software, Apple IOS, Xerox printers, Tally Dascom printers, Clover CC Machines, Crestron AV, HP Desktops, IBM laptops, VMware, PrinterLogic), hardware devices, and other peripherals. Must be able to configure computer systems according to company policies. The System Administrator must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. These professionals generally work in an office environment with other technicians and specialists and use a personal computer as one of their main tools to research possible solutions. ESSENTIAL FUNCTIONS / RESPONSIBILITIES: · Serve as the first point of contact with employees (and vendors and customers as necessary) requiring technical assistance via Email, chat, text, phone, and / or in person. · Redirect unresolved issues to the next level of support personnel. · Keep record of problems and their resolution / creation how to's and / or SOP's. · Perform daily operations such as account creation, deletion and or changes. · Setup new and / or replacement iPhones. · Cross train with others on the team. · Work with team members on projects and or tasks when time allows. · Performs installation and support of desktop operating systems · Performs evaluations, installation and support of desktop computer, printer and peripheral equipment · Sets up and troubleshoots domains, user accounts and software accounts. · Configures, tests, and troubleshoots network connectivity and wireless access for local and remote computers or devices. · Adds or replaces memory, new keyboards, motherboards, and other components. · Formats, installs, sets up, maintains, and troubleshoots desktop and laptop computers with and for end users. · Troubleshoots and resolves routine problems, escalates complex issues. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)