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# Desktop Support Specialist

- **Company:** Mphasis
- **Location:** Carrollton, TX, United States
- **Experience:** Expert
- **Salary:** $45,760.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Apple Mac Systems, Backup Devices, Virtual Private Networks (VPN), Network Troubleshooting, Office Automation, Remote Access Technology, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=90324b3f26fcb07c

## About the Role

Do you have experience in macOS?, * Good speaking and written language skills

 * Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role
 * Hands-on experience with Windows & Mac OS environments
 * Working knowledge of office automation products and computer peripherals, like printers and scanners
 * Knowledge of networking, endpoint security practices and anti-virus programs
 * Ability to perform remote troubleshooting and provide clear instructions
 * Excellent problem-solving and multitasking skills
 * Exceptional Customer Service skills.
 * Keen attention to detail.
 * Able to prioritize and perform Service Desk tasks
 * Ability to work various shifts
 * Manage Client Audit Requirements and provide evidence on a timely manner
 * Must have a working understanding of the ITIL framework.
 * Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.
 * Customer-oriented attitude
 * Degree / diploma in Computer Science (preferred)
 * Able to travel to different offices within/outside the country (if required)
 * MCSA/MCSE/CCNA would be an added advantage

## Description

* Provide technical support for desktops, laptops, printers, and mobile devices
 * Troubleshoot hardware, software, and network issues
 * Install, configure, and maintain computer systems and applications
 * Manage user accounts (password resets, permissions, onboarding/offboarding)
 * Assist with email, VPN, and remote access support
 * Document technical issues and resolutions
 * Support system updates, backups, and security protocols
 * Coordinate with third-party vendors when necessary
 * Maintain IT inventory and equipment tracking


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