> Markdown version of [/jobs/ext/586817-it-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/586817-it-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** Dougherty's Pharmacy, Inc. (Delaware) - **Location:** Charlotte, NC, United States - **Experience:** Experienced - **Salary:** $46,000.0 - $56,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Microsoft Office, Network Architecture, Remote Access Technology, Software Engineering, User Provisioning Software, Computer Network Operations, User Accounts - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ae371bb3a3a3befe ## About the Role Do you have a valid Driver's License license?, Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * Problem-SolvingJudgment: Ability to exercise independent judgment, reason objectively, and prioritize competing demands. * Communication: Strong written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users. * Crisis Management: Capacity to remain calm, professional, and efficient during system emergencies or high-stress situations., * Experience: 2 to 4 years of proven success in a helpdesk or desktop support environment. * Education: High School Diploma required; Associate degree or higher preferred. * Certifications: CompTIA A+, Network+, or Microsoft certifications are highly preferred. * Technical Proficiency: Solid understanding of DNS, DHCP, Office 365 environments, and workstation hardware architecture required., * Mobility: Valid driver's license, reliable personal vehicle, and automotive insurance. * Travel: Frequent local travel (under 50%) to deploy and configure equipment at client sites. * Physical Ability: Ability to occasionally lift and transport hardware weighing up to 20 pounds. ## Description Ascend Nonprofit Solutions seeks a dedicated and customer-centric IT Desktop Support Technician. This role serves as the primary point of contact for technical support, delivering high-quality customer service to local nonprofit organizations. By managing and resolving critical hardware and software issues, you will directly enable these agencies to fulfill their community missions effectively. Value Proposition * Mission-Driven Impact: Provide critical technology infrastructure that empowers nonprofit organizations to serve the community. * Professional Growth: Expand your technical expertise across enterprise environments, including Microsoft 365 and network infrastructure. * Collaborative Environment: Work alongside a dedicated IT team focused on operational excellence and shared success., Customer ServiceService Desk (45%) * Serve as the professional, empathetic first point of contact for all incoming IT service requests. * Assume full ownership of user issues, ensuring accurate, thorough, and timely resolution. * Partner with team members to co-lead helpdesk operations and optimize service delivery workflows. * Document standard operating procedures, system configurations, and troubleshooting steps to enhance the team knowledge base. DesktopEnd-User Support (40%) * Provide comprehensive technical support to both on-premise and remote end-users. * Diagnose and resolve hardware, peripheral, and software issues, including Microsoft 365, Remote Access, and Multi-Factor Authentication (MFA). * Execute end-user provisioning, including imaging, deploying workstations, laptops, and mobile devices. * Manage user accounts, access permissions, and security credentials across various corporate systems. SystemsNetwork Infrastructure Support (15%) * Assist with network operations, troubleshooting connectivity issues, and managing directory access rights. * Support hardware installations, system patching, and major software upgrades. * Monitor system stability and maintain compliance with data security standards (including HIPAA and FERPA). ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development)