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# IT Help Desk Technician

- **Company:** Saber Community Support And Development Office
- **Location:** Beachwood, OH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Network Address Translation, Domain Name System (DNS), Microsoft Exchange Server, Local Area Networks, Microsoft Office, Windows Servers, Remote Access Technology, TCP/IP, Wide Area Networks, CompTIA Strata - PC Hardware Technology Engineer, Computer Network Technologies, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d9c32a71268fb08c

## About the Role

Do you have experience in iOS?, Do you have a High school diploma or GED?, * Must be a High School Graduate or equivalent and have demonstrated knowledge with the following technologies: Windows 7; iPhone/iPad iOS; Laptop hardware; Microsoft Office Suite including Word, Excel, and Outlook; Windows Server Printing; Active Directory Users and Computers; Office 365; Exchange 2010; Business-line Mobile Device Administration (Verizon)Experience with Office 2007/2010/2013/2016.

 * Must have basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless and familiarity with Microsoft Windows terminology.
 * Must possess exceptional troubleshooting and problem-solving: ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions and to identify complex problems and review related information to develop and evaluate options and implement solutions.

## Description

The Help Desk Agent will be responsible for providing overall Level One technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. The Technician will respond to queries, isolate problems, and determine and implement solutions while utilizing established standards of practice set forth by the Administrative and Information Technology Policies and Procedures.


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