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# IT Help Desk Specialist

- **Company:** Scheurer Hospital
- **Location:** Harbor Beach, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Network Administration, Information Technology, User Accounts
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=aaff1daf3779eb14

## About the Role

Do you have experience in Technology security practices?, Do you have a Associate's degree?, * Associates degree or 4 years of related experience in Information Technology, systems, and network administration

 * Strong communication, interpersonal skills, influencing people experience, relationship management and facilitation skills.
 * Broad knowledge of current healthcare security standards and security frameworks.
 * Strong Customer Orientation

## Description

* Technical Competency: Maintain knowledge of IT methods and stay current with advancements in the field.
 * Responsible for IT Service Management with a strong focus on first-call resolution and top-quality service.
 * Troubleshoots hardware, software, telecommunications, and network problems in person and remotely, resolving, and documenting solutions.
 * Creates and maintains end user documentation (e.g., knowledge base articles).
 * Escalates problems and changes to Network and Service Operations team or vendors.
 * Configures and maintains workstation hardware, software, telecommunications, media equipment, and peripherals per established procedures.
 * Monitors and maintains workstation security and patches
 * Maintains inventory of all supported workstations, software, and telecommunications items.
 * Creates, maintains, and deactivates user accounts.
 * Documents all work requests and interactions in ITSM tool.
 * Supports technical projects throughout the project lifecycle. May be requested to be IT lead on routine projects.
 * Works with Information Technology vendors and third parties.
 * Provides IT after hour support 24/7 to Hospital operations per on-call schedule or as required by leader.
 * Supports the department in meeting organizational, unit, and strategic objectives.
 * Other duties as assigned


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