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# Technical Support Representative - Long Beach, CA (Temp to Hire)

- **Company:** Hydrafacial LLC
- **Location:** Long Beach, CA, United States
- **Salary:** $41,309.0 - $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Instant Messaging Technology, Smartsheet
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a04ecf077a32d5fc

## About the Role

Required:

 * High school diploma or GED required
 * At least 1 year of experience in a call center or technical support environment
 * Customer experience focused
 * Detail oriented
 * Excellent oral / written communication in English
 * Ability to work as a team or independently
 * A data entry or contact center or helpdesk background
 * Occasionally able to lift to 20lbs
 * Basic to Intermediate skills in Excel and Smartsheet applications

Desired:

 * Works on side projects designed to improve business operations and efficiency
 * Bilingual (Spanish)

## Description

The Technical Support Representative will work with internal and external customers on technical issues., * Production of timely and detailed service reports.

 * Appropriately actioning daily reports and providing status updates in a timely manner.
 * Keeping meticulous records and technical support logs, follows established company procedures and but not limited to strategic problem solving.
 * Interacting with and providing support to stakeholders across the globe.
 * Handling inbound inquires through phone, email and instant messaging and routing to appropriate support groups.
 * Providing expedited support for prioritized cases.
 * Generate Return Material Authorizations (RMAs) and track RMAs until back in house.
 * Arranges for inbound and outbound transportation of repaired equipment as well as the collection of any loaned devices (as necessary).
 * Additional duties as assigned by Manager.


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