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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** BMZ USA, Inc. - **Location:** Virginia Beach, VA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, AutoCAD, Active Directory, Cyber Security, System Configuration, Desktop Computing, Issue Tracking Systems, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Dynamics, Microsoft Office, Network Connections, QuickBooks (Software), Remote Service Software, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=00793bf73edd4fd3 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience * Minimum of 2-3 years of experience in IT support, desktop support, help desk, or a similar role * Strong knowledge of: + Windows operating systems + Microsoft Office + Active Directory + Desktop hardware and software troubleshooting * Experience with remote support tools, VPNs, and help desk/ticketing systems * Strong communication, problem-solving, and organizational skills * Ability to work independently and collaborate effectively across departments, * Experience supporting IT in a manufacturing environment * Familiarity with Microsoft Dynamics 365, QuickBooks Desktop Enterprise, Keyence, or AutoCAD * Microsoft certifications such as MCSA, MCSE, or similar * Bilingual skills are a plus, This role supports both office and manufacturing operations. The position may require standing, walking, bending, reaching, and occasionally lifting up to 50 pounds. In some production areas, exposure to elevated noise, machinery, airborne particles, and electrical systems may occur. Personal protective equipment, including hearing protection and grounding equipment, are required in designated areas. ## Description BMZ USA is seeking a motivated, hands-on IT Support Technician to support daily IT operations across both office and manufacturing environments. This is a great opportunity for someone who enjoys troubleshooting, helping users, improving systems, and making a visible impact in a growing, technology-driven company. In this role, you will serve as the first point of contact for IT support needs, helping ensure our hardware, software, and systems remain reliable, secure, and efficient. You will also work closely with local leadership and BMZ Group's IT team in Germany on ongoing support and improvement initiatives., * Provide first-level technical support for hardware, software, systems, and application issues * Troubleshoot and resolve issues involving desktops, laptops, printers, peripherals, and network connectivity * Install, configure, maintain, and upgrade hardware and software * Set up and deploy new IT equipment for employees * Support user account access and related technical requests * Maintain accurate documentation of hardware, software, and system configurations * Escalate and coordinate issues with second- and third-level IT support teams as needed * Train and support users on IT tools, systems, and best practices * Help ensure compliance with company IT policies, cybersecurity practices, and acceptable use standards * Participate in local and global IT projects * Perform other duties as assigned by local management or BMZ Group IT leadership ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)