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# Service Support

- **Company:** Reliable Medical
- **Location:** Aurora, IL, United States
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Issue Tracking Systems
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6032b4ef002d275b

## About the Role

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, We are looking for a dedicated Service Support professional to join our team! In this role, you'll be the first point of contact for customers seeking service assistance. You'll coordinate service schedules, assist in-store customers, manage service orders, and handle essential administrative tasks to ensure smooth and efficient service operations. This is a fantastic opportunity for someone who enjoys problem-solving, has excellent organizational skills, and values customer satisfaction., * High school diploma or equivalent; Associate's degree or additional certifications preferred.

 * Previous experience in customer service or administrative support, preferably in a technical or service-related industry.
 * Strong organizational skills and attention to detail.
 * Proficiency in using computer systems and software for order entry and record-keeping.
 * Excellent communication skills and ability to troubleshoot and resolve customer issues effectively.

Key Competencies

 * Customer Focused: Strong commitment to delivering excellent customer service.
 * Problem Solving: Ability to analyze issues and find effective solutions.
 * Team Collaboration: Works well within a team environment and communicates effectively.
 * Adaptability: Flexible and capable of handling changing priorities.
 * Technical Acumen: Basic understanding of equipment or technical diagnostics is a plus.

Physical Requirements

 * Must be able to lift up to 30 pounds at times.
 * Prolong periods sitting at a desk and working on a computer.

## Description

* Customer Coordination: Manage incoming customer calls for service requests and coordinate with repair and delivery technicians. Schedule repair pick-ups and on-site service visits.
 * In-Store Support: Greet and assist customers upon arrival, ensuring prompt service and managing customer flow within the store.
 * Service Order Management: Process service orders, handle prior authorization details, verify funding criteria, and communicate any out-of-pocket expenses to customers.
 * Inventory and Compliance: Conduct inventory checks as needed and adhere to HIPAA, HQAA, and compliance standards.
 * Diagnostic Assistance: Diagnose equipment issues via photos or videos from customers, liaise with manufacturers to obtain quotes, and track labor and support ticket ratios.
 * General Support: Complete additional tasks as assigned to support the overall service team.


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