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# Production Support Engineer

- **Company:** Tata Consultancy Services Limited
- **Location:** New Castle, DE, United States
- **Salary:** $90,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Performance Management, JIRA, Software Debugging, Linux, Monitoring of Systems, Issue Tracking Systems, Python (Programming Language), Runbook, Software Deployment, Software Engineering, SQL Databases, Datadog, Information Technology, Dynatrace, Servicenow, Programming Languages
- **Published:** June 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d2a4152ae0ba99c7

## About the Role

Education: Bachelor's degree in Computer Science, Information Technology, or a closely related field.
Technical Skills: Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued.
Problem-Solving: Strong analytical abilities to digest complex issues under pressure in fast-paced production environments.
Communication: Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions., Qualifications : BACHELOR OF COMPUTER SCIENCE

## Description

Incident Management & Troubleshooting: Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.
Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.
Cross-Functional Collaboration: Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.
System Monitoring & Optimization: Build and manage application performance monitoring solutions to guarantee system health.
Documentation: Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.


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