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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Internet Technical Support Representative I - **Company:** Mediacom Communications - **Location:** Red Oak, IA, United States (Remote available) - **Experience:** Starter - **Salary:** $31,200.0 - $34,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Email Production, Web Browsers, Software Configuration Management - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6d7e28ad8d49e84 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * High school diploma or GED required; associate degree preferred. * 1-2 years of experience in customer service; previous experience in an inbound call center preferred. * Technical support experience preferred, with the ability to translate information into customer-friendly solutions. * Demonstrated ability to multitask effectively (speaking, typing, and navigating multiple systems simultaneously). * Knowledge of common consumer internet software, including various browsers and email platforms, preferred. * Basic proficiency with Microsoft Windows and email applications. * Strong customer service skills, including listening skills, processing detailed information, and the ability to establish rapport with customers. * Excellent written and verbal communication skills in a fast-paced, performance-driven environment. * Experience in a dual-monitor environment preferred, with the ability to quickly toggle between systems. * Minimum typing speed of 30+ WPM. * Flexibility to work evenings, weekends, holidays, and overtime as needed. * Ability to identify customer needs and recommend solutions that drive value and results; sales experience a plus. * Strong problem-solving skills. * Basic knowledge of Microsoft Windows and experience using email programs. ## Description Take incoming calls in a call center environment, assisting internet and phone customers with technical service issues, including software configuration. Provide the best customer experience from the beginning to the end of each call. Build customer loyalty by using active listening and the provided troubleshooting call flows to resolve technical issues with cable, internet, home, and mobile phone services on the first call. The first six months will be on-site in the office as Mediacom provides the training for your new role., * Provide exceptional customer service and drive sales by naturally guiding customers toward the right solutions. * Introduce services to both new and existing customers and confidently recommend upgrades that enhance value while maximizing every interaction. * Adapt effectively to a fast-paced and continuously evolving work environment. * Demonstrate strong multitasking skills, including the ability to talk, type, read, and actively listen while navigating multiple systems and maintaining customer engagement. * Meet or exceed attendance expectations and maintain adherence to scheduled work hours. * Meet or exceed established sales goals and performance objectives. * Meet or exceed monthly quality assurance and scored call performance metrics. * Educate customers on product features, benefits, and available promotions in a clear, accurate, and compelling manner. * Address customer concerns and objections professionally, turning challenges into positive outcomes whenever possible. * Build rapport quickly and foster positive, lasting customer relationships through every interaction. ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Localized Open Models in Production: What Builders Need to Know](https://www.wearedevelopers.com/videos/100270-localized-open-models-in-production-what-builders-need-to-know) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [How E.On productionizes its AI model & Implementation of Secure Generative AI.](https://www.wearedevelopers.com/videos/623-how-e-on-productionizes-its-ai-model-implementation-of-secure-generative-ai) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)