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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mid-Level IT Technician - **Company:** Grayson Data Services LLC - **Location:** Metairie, LA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Online Services, Data as a Services, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Windows Servers, Network Architecture, Networking Basics, Network Diagrams, Azure Active Directory, Phishing, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Network Routers, Peripherals, Firewalls (Computer Science), Microsoft InTune, Laptops - **Published:** June 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=bcdcbe9072fa191e ## About the Role Do you have experience in Windows?, * Minimum 5 years of professional IT support experience. * Strong administration experience with Microsoft 365 (Minimum 5 years). * Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPN/SASE technologies, and firewall concepts. * Experience with Windows 10/11 and Windows Server environments. * Understanding of cybersecurity principles including MFA, endpoint protection, phishing awareness, least-privilege access, and security best practices. * Security alert triage experience. * Excellent troubleshooting and analytical skills. * Strong verbal and written communication skills. * Ability to manage multiple priorities in a fast-paced environment. Desired Personal Attributes * Customer-service oriented with strong people skills. * Professional appearance and demeanor. * Self-motivated and dependable. * Security-minded and detail-oriented. * Strong documentation habits. * Team player willing to mentor junior technicians. * Eagerness to learn and stay current with evolving technologies. ## Description Grayson's Data Services is seeking a skilled and customer-focused Mid-Level IT Technician to support our growing client base. This role requires a strong foundation in Microsoft 365 administration, networking fundamentals, cybersecurity best practices, and exceptional customer service skills. The ideal candidate is a proactive problem solver who can work independently while maintaining a high standard of professionalism and technical excellence., * Administer and support Microsoft 365 environments including Exchange Online, Entra ID (Azure AD), SharePoint Online, Teams, and Intune. * Provide end-user support for desktops, laptops, mobile devices, printers, and peripherals. * Configure, troubleshoot, and maintain network infrastructure including routers, switches, wireless access points, and VPNs. * Diagnose and resolve hardware, software, connectivity, and security issues. * Implement and maintain cybersecurity best practices. * Monitor systems and respond to alerts generated by monitoring and management tools. * Document support activities, network diagrams, procedures, and client environments. * Participate in client onboarding, migrations, and technology deployments. * Maintain accurate ticket documentation and meet service level objectives. * Communicate effectively with clients, vendors, and team members. ## Related Videos - [Passkeys: Truly Phishing-Resistant? 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