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# Genesys Developer/Architect

- **Company:** Gurus Infotech, Inc.
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Cloud Platform System, Chatbots, Genesys
- **Published:** June 16, 2026
- **Apply:** https://www.dice.com/job-detail/d623b9eb-93df-4718-b0f6-c79129d82a9b

## About the Role

* 3-5 years exp of moving from on prem to Genesys Cloud CX or experience implementing Genesys Cloud CX.
 * New requests coming in to bring in new service lines needs people who can come in and troubleshoot
 * Some architecture experience would be nice
 * Technical Skills: Deep familiarity with the Genesys platform, including migration from on-premise to cloud environments (Genesys Cloud CX). Experience with contact center operations and familiarity with telecom providers.

## Description

* Engage with stakeholders to understand business challenges and define technology-driven solutions.
 * Architect and design AI-powered contact center solutions, integrating technologies such as Conversational AI and Agent Assist.
 * Troubleshoot and resolve issues within the Genesys platform, managing approximately 300 tickets per month.
 * Support the onboarding of new service lines and clinics onto the Genesys platform.
 * Assist with the development of proof-of-concept demos and solution blueprints.
 * Provide hands-on technical guidance and support for end-users related to AI model integration and automation workflows.
 * Collaborate with internal teams to develop best practices, technical documentation, and training resources.
 * Act as a trusted advisor, helping to navigate and troubleshoot a variety of technology-related issues.


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