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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Microsoft IT Support Technician / Helpdesk Engineer (MSP/MSSP) - **Company:** PROACTIVE RISK, INC. - **Location:** Denville, NJ, United States - **Salary:** $40,960.0 - $51,200.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Artificial Intelligence, Apple Mac Systems, BASIC (Programming Language), Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Microsoft Exchange Server, Hyper-V, Hypervisor, Networking Hardware, Network Troubleshooting, Networking Basics, Microsoft SharePoint, Virtual Local Area Networks, Wireless Access Point, Diagnostic Tools, Scripting, Microsoft Power Automate, Generative AI, Fortinet, Firewall Services Module, GPT - **Published:** June 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a9e2e4095fc04c3a ## About the Role Do you have experience in macOS administration?, * Experinced IT support or helpdesk experience (MSP experience preferred) * Strong knowledge of Microsoft 365 and Windows environments * Experience supporting MacOS in business environments * Familiarity with MDM and endpoint management * Solid troubleshooting and problem-solving skills * Excellent customer service and communication skills * Reliable transportation for onsite client visits, * MSP or MSSP experience * Familiarity with: * NinjaOne * Hudu * Microsoft Lighthouse * Ubiquiti and Fortinet environments * Interest in cybersecurity best practices * Experience using Generative AI tools in IT workflows * Veteran, First Responder A++ ## Description We are seeking a skilled and customer-focused Microsoft IT Support Technician / Helpdesk Engineer to provide day-to-day technical support for our clients. This is a high-impact role-you are part of the team that clients rely on when they need help, guidance, and fast resolution. This position involves remote support from our Denville, NJ office as well as onsite client visits when required., Client Helpdesk & Support * Provide Tier 1-2 technical support to clients via phone, email, and remote tools * Troubleshoot and resolve Microsoft 365, email, workstation, and connectivity issues * Deliver timely, professional, and empathetic client support * Escalate issues appropriately while maintaining ownership through resolution Microsoft & Cloud Technologies * Support and administer: * Microsoft 365 (Exchange Online, Entra ID, Teams, SharePoint) * Microsoft Exchange 365 * Microsoft Hypervisor / Hyper-V (basic support) * Microsoft Lighthouse (MSP tenant management) * Assist with user onboarding/offboarding and license management * Support and enforce security and access policies Apple & Endpoint Management * Support MacOS and Apple devices in business environments * Work with: * Apple Business Manager * MDM solutions * Assist with device enrollment, configuration, and troubleshooting Tools & Platforms * Remote monitoring and management using NinjaOne * Documentation and knowledge base maintenance in Hudu * Assist with automation, scripting, and process improvement where applicable Networking & Infrastructure (Basic) * Troubleshoot basic networking issues: * Ubiquiti networking equipment * Fortinet firewalls and access points * Understand VLANs, DHCP, DNS, and basic firewall rules * Coordinate with senior engineers for advanced network issues Generative AI & Modern IT Practices * Use and support Generative AI tools such as: * Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude * Leverage AI internally to improve efficiency and documentation Client & Professional Expectations * Serve as a trusted technical resource for clients * Communicate clearly with both technical and non-technical users * Represent ProactiveRISK professionally during onsite visits and meetings * Maintain accurate ticket notes and documentation ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [ Evaluating AI models for code comprehension](https://www.wearedevelopers.com/videos/1462-evaluating-ai-models-for-code-comprehension) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Speak, Code, Deploy: Transforming Developer Experience with Voice Commands](https://www.wearedevelopers.com/videos/1159-speak-code-deploy-transforming-developer-experience-with-voice-commands) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Dev Digest 164: AI Agents, AI Blindspots and MCP security problems](https://www.wearedevelopers.com/magazine/578-dev-digest-164-ai-agents-ai-blindspots-and-mcp-security-problems) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)