> Markdown version of [/jobs/ext/588336-ehr-support-specialist](https://www.wearedevelopers.com/jobs/ext/588336-ehr-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # EHR Support Specialist - **Company:** Primary Health Care - **Location:** Des Moines, IA, United States - **Salary:** $51,600.0 - $77,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Health Information Management, Medical Software, Microsoft Software, Practice Management Software, Electronic Medical Records, User Accounts - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=db71b5b8ba131cb3 ## About the Role Do you have experience in Workflow management (operations management method)?, Do you have a Bachelor's degree?, * Bachelor's Degree in Health Information Management or related field. Team leadership/management experience. * 2 years of experience in a healthcare setting or 1 year of experience developing and facilitating training for adult learners. * Familiarity with medical terminology. * Proficiency with Microsoft applications, including Word and Excel. * Ability to develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with individuals having different learning styles. * Ability to communicate effectively in person, by phone and in writing. * Ability to develop and present training to a varied adult learning styles. * Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance. * Ability to establish and maintain effective working relationships with clinicians, clinical support staff, social services staff, management and peers. * Ability to maintain effective and organized systems to ensure timely data reporting. * Strong verbal and written communication skills. * Adaptability to maintain a high standard of courtesy, customer service and cooperation in dealing with coworkers, patients, clients, and community partners. * Adaptability to accepting responsibility for the direction, control, or planning of an activity. * Adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. * Capacity to maintain accurate records and exercise discretion in handling confidential information. * Possesses, acquires and maintains the technical/professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance. * Organizes work, sets priorities, and determines resource requirements; determines the necessary sequence of activities needed to achieve goals. * Adheres to the values of integrity, compassion, access, respect, and excellence in carrying out work duties., * 1 year of experience in a medical office setting. * Experience with healthcare software applications including electronic medical records, practice management software, and laboratory interfaces. ## Description The EHR Site Support Specialist (ESSS) is responsible for overall EMR system support and maintenance. They will serve as the main liaison and point of escalation between OCHIN and end-users. The ESSS will be part of a team working to ensure EMR support, training, and knowledge transfer to Super Users and staff. The ESSS is also responsible for the training and support of all clinical and administrative personnel in various healthcare specialty groups and will create training documentation & curriculum. The ESSS will perform clinical training for new hires and ongoing end-user training during system changes/upgrades. The candidate will also participate in the interpretation & documentation of system changes, user requirements, and quality assurance testing to ensure end-user requirements are met with a focus on efficient clinic workflow. This position will interact with physicians, providers, site managers, medical directors, and other associated teams., * Provide administrative and clinical support to staff and promote the best use of systems. Provide end-user customer support to employees, through troubleshooting, coaching, and consulting, with a high degree of customer satisfaction, and on schedule * Provide support for upgrades and workflow optimization. Support and educate users in creating customization within EPIC. Review OCHIN alerts or notifications and review service/enhancement packs. Maintain provider and workstation information to ensure workflows are working as expected. * Create and maintain user accounts along with specialty information. Add, remove, and/or troubleshoot workstations and printers. * Monitor ticket queues of support issues and triage and resolve accordingly. Monitor various work queues to identify any system issues that may arise. * Perform various chart-related tasks to ensure data is clean and reportable. * Work closely with cross-functional stakeholders to evaluate and approve system updates. Participate in regular meetings to collaborate with other clinics in upcoming changes and system uses. * Perform other duties as requested. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)