> Markdown version of [/jobs/ext/588399-svp-of-technical-services](https://www.wearedevelopers.com/jobs/ext/588399-svp-of-technical-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SVP of Technical Services - **Company:** PAX GLOBAL INC - **Location:** Denver, CO, United States - **Experience:** Expert - **Salary:** $280,000.0 - $310,000.0 - **Contract:** Permanent contract - **Skills:** Information Technology Operations, Service Design, Servicenow - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9d8ff1c2be3debd8 ## About the Role Do you have experience in Vendor communication?, * Substantial leadership experience across enterprise technology services, with proven ownership of broad operational scope and transformation delivery. * Demonstrated experience personally owning an enterprise artificial intelligence programme end-to-end - including adoption, governance, vendor decisions, and measurable outcomes. * Proven success improving support operations through artificial intelligence, especially where ticket or call deflection and service quality were visible priorities. * Strong judgement when balancing different technical viewpoints and turning them into one practical roadmap that teams can align behind. * Credibility across service management, technology operations, architecture, and engineering-adjacent delivery - including meaningful experience with ServiceNow improvement or remediation. * Considerable experience building or scaling global support capability, with an operator-first style and a bias for execution over ceremony. * A collaborative leadership approach that reflects Pax8 behaviours including compassionate candour, seeking to understand, doing what you say, lighting up learning, and putting the team before self. ## Description * Shape and own one joined-up artificial intelligence technology roadmap across engineering, partner support, and corporate applications - bringing competing ideas together into a single, prioritised plan. * Lead the full Tech Services estate across IT operations and service delivery, engineering, product management, and corporate architecture - with a clear focus on dependable execution and stronger service levels. * Design an artificial intelligence-augmented support model that improves partner experience, increases intelligent deflection, and helps support teams work faster and smarter. * Stabilise and mature the ServiceNow environment so it becomes an enabler of delivery rather than a watch-list issue. * Build real visibility around the Tech Services portfolio, create a practical architecture review rhythm, and strengthen how cross-functional integration decisions get made. * Develop and lead a senior leadership team that sets a high standard for clarity, accountability, consistency, and execution across a global organisation. The impact you'll have In this role, your work will be felt well beyond one function. You'll help Pax8 move from fragmented technical ambition to coordinated execution, create a more predictable experience for teams across the business, and modernise how partners are supported through smarter service design and better use of artificial intelligence. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Design as an algorithm, not as a feature](https://www.wearedevelopers.com/videos/471-design-as-an-algorithm-not-as-a-feature) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Events like RSAC Get You CISOs. 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