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# Lead Technical Support Engineer

- **Company:** CIVAN LASERS INC.
- **Location:** Greenfield, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Systems Integration, Break Fix, Industrial Software
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b86e8230bc831805

## About the Role

Do you have experience in Safe work practices?, * Bachelor's degree in optics, photonics, laser engineering, electrical engineering, mechanical engineering, or a related field; equivalent practical experience may also be considered.

 * Minimum 5 years of applicable experience (see points below for examples of "applicable experience")
 * Experience installing, integrating, commissioning, and/or supporting complex industrial systems in customer environments.
 * Background in technical service, field service, installation, and/or customer support engineering.
 * Strong hands-on troubleshooting skills with complex industrial equipment and technical systems.
 * Ability and willingness to travel frequently across North America.
 * Strong communication and interpersonal skills with the ability to work effectively with customers and internal teams.
 * Commitment to safe work practices in industrial environments., * An advanced degree in optics, photonics, laser engineering, physics, electrical engineering, mechanical engineering, or a related field
 * Direct experience with laser installation, integration, or welding process support.
 * Experience training customers or operators on technical equipment.
 * Familiarity with industrial automation, motion systems, or manufacturing processes.
 * Familiarity with the general welding industry and welding automation

## Description

This role will lead customer technical service, installation, commissioning, training, and post-installation support at Civan Lasers customers. The position requires frequent travel to customer sites across North America and includes hands-on support in the application lab when not in the field., * Lead installation, startup, commissioning, and customer acceptance of laser welding systems.

 * Serve as the primary technical contact for customer service and post-installation support.
 * Diagnose and resolve electrical, mechanical, optical, controls, and process-related issues in the field and remotely.
 * Train customers on safe operation, maintenance, troubleshooting, and best practices.
 * Manage all service center activities, including service equipment and inventory.
 * Managing overall installation process. For example, detailed planning before, during, and after installation to ensure the entire process runs smoothly.
 * Document service activity and communicate field feedback to engineering and applications teams.
 * Assist in developing technical service standards.
 * Support laser operation, demonstrations, and customer visits in the application lab when not traveling.
 * Represent the company professionally at customer sites and help build strong customer relationships.


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