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# Implementation Consultant

- **Company:** Eci Software Solutions
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Software Applications, Information Systems, System Configuration, Data Migration, System Testing, Data Analytics
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=887554918fc136f7

## About the Role

Do you have experience in Organizational skills?, * Minimum of 2 years' experience in support or implementation role, preferably B2B eCommerce sector or ERP.

 * Previous experience leading customer trainings.
 * Understand common business practices in manufacturing, operations, and distribution businesses.
 * Advanced Excel skills
 * Ability to present technical concepts in a clear, concise manner to users with varying levels of technical expertise via video conference and in-person
 * Excellent organizational skills, attention to detail, high-quality work, self-motivated and an internal desire to succeed
 * Exceptional problem-solving skills and ability to think critically and adapt to changing situations
 * Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels
 * Bachelor's degree in information systems, or equivalent preferred

## Description

Successfully implement and provide ongoing consulting for customers utilizing ECI Software Solution's B2B eCommerce software, EvolutionX., * Be the primary representative and go-to resource for new customers implementing the EvolutionX solution together with the customer.

 * Monitor and report status or implementations, maintaining clear communication with customers and internal teams.
 * Develop the implementation of comprehensive documentation for support resources to support customers during and after implementation phase.
 * Lead customer sessions with the objective of identifying and documenting: current and future business initiatives, gap analysis within current systems and/or processes, and reporting/data analytics requirements.
 * Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
 * Understand and deliver upon the ECI implementation methodology, which includes the ability to assist the customer with the following:
 + Requirements gathering through existing process reviews.
 + System configuration and setup
 + Define solutions based on complicated customer business requirements.
 + Pre-implementation system testing
 + eCommerce based marketing concepts and set-up.
 + Concept validation and user acceptance testing
 + Data migration and data formatting recommendations
 + Go-live implementation tasks and post-go-live consulting.
 + Consulting recap/activity reporting
 + Ensure timely and accurate project and time administration.
 * Identify and manage potential issues and escalations in coordination with the development team lead or project manager.


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