> Markdown version of [/jobs/ext/588446-equipment-technical-support-representative](https://www.wearedevelopers.com/jobs/ext/588446-equipment-technical-support-representative). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Equipment Technical Support Representative - **Company:** YANMAR America - **Location:** Adairsville, GA, United States - **Experience:** Experienced - **Salary:** $44,000.0 - $56,000.0 - **Contract:** Permanent contract - **Skills:** CAN Bus, Monitoring of Systems, Salesforce.Com, Diagnostic Tools - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2cb5983894064a7b ## About the Role Do you have experience in Customer communication?, Do you have a Associate's degree?, * Minimum of 2 years of hands-on experience in a technical, diagnostic, service, dealership, rental equipment, fleet maintenance, or equipment support role. * Experience working with diesel engines, construction equipment, agricultural equipment, industrial equipment, heavy-duty trucks, marine equipment, or similar machinery. * Ability to troubleshoot mechanical, electrical, hydraulic, and electronic equipment issues. * Familiarity with diagnostic equipment such as volt/ohm meters, CAN bus interfaces, OBD diagnostic tools, or similar equipment. * Strong verbal and written communication skills with the ability to explain technical concepts to customers and dealers. * Strong customer service and problem-solving skills. * Ability to manage multiple priorities and work independently. * Associates degree, technical certification, or equivalent combination of education and experience. * Experience using CRM systems, technical publications, service manuals, and diagnostic software is preferred. * Bilingual (English/Spanish) is a plus. ## Description YANMAR America is seeking a Technical Support Representative to provide technical assistance and troubleshooting support for our Industrial Engine, Construction, Agriculture, and UTV product lines. This position serves as a key technical resource for dealers, OEMs, customers, and internal teams throughout North America. This is not an IT, software, networking, or computer support position. We are looking for candidates with experience supporting, troubleshooting, repairing, maintaining, or servicing diesel engines, construction equipment, agricultural equipment, industrial equipment, heavy-duty trucks, or similar machinery. If you enjoy solving technical problems, helping customers, and sharing your knowledge with others, we want to hear from you., * Serve as the primary technical support contact for dealers, OEMs, customers, and internal personnel. * Troubleshoot equipment issues and provide repair recommendations using technical manuals, diagnostic tools, service publications, and company resources. * Assist dealers with machine diagnostics, maintenance recommendations, and standard repair procedures. * Use Salesforce CRM and case management tools to document and track technical support cases through resolution. * Support warranty-related inquiries and assist dealers with warranty procedures and pre-authorization requirements. * Utilize remote diagnostic and monitoring tools to investigate and resolve equipment issues in the field. * Coordinate dealer visits and technical support activities as needed. * Support Business Development Managers and Aftermarket Sales teams with technical product knowledge and customer support. * Build and maintain technical expertise on YANMAR engines, construction equipment, agricultural equipment, UTVs, electronic controls, hydraulic systems, and diagnostic tools. * Participate in dealer visits, customer visits, trade shows, and product training activities. * Continuously improve customer service and technical support processes. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [A Hitchhikers Guide to Container Security - Automotive Edition 2024](https://www.wearedevelopers.com/videos/1119-a-hitchhikers-guide-to-container-security-automotive-edition-2024) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Software stack under and over the hood of the fastest accelerating car in the world](https://www.wearedevelopers.com/videos/221-software-stack-under-and-over-the-hood-of-the-fastest-accelerating-car-in-the-world) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How software is steering vehicle technology](https://www.wearedevelopers.com/magazine/515-how-software-is-steering-vehicle-technology) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)