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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support / Systems Engineer - **Company:** Uptime Systems, LLC - **Location:** Eden Prairie, MN, United States - **Salary:** $55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Systems Engineering, Uptime, Microsoft Office, Microsoft Servers, Windows Servers, Citrix Systems, Dell PowerEdge, Remote Desktop Services, Cloud Services, Server Administration, Firewalls (Computer Science), Microsoft InTune, Storage Technologies, Firewall Services Module, Veeam, Terminal Servers - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=09f7587d74fd7f28 ## About the Role Do you have experience in Windows?, Our ideal candidate is an IT Professional who has a go-getter attitude, and is comfortable talking with non-technical end-users and asking technical questions and troubleshooting in layman's terms - after all, customer service is the name of the game. This position requires prior hands-on work experience in IT and core competency in the following technologies: * Microsoft Server * Active Directory and Group Policy Management * MS Remote Desktop Services * Microsoft 365, Intune and Entra ID * Network Printer troubleshooting * Hardware Firewalls * Microsoft Office You will come face to face with these technologies on a daily basis. A basic understanding of them and how to troubleshoot issues is required. Working knowledge of the following technologies is a definite bonus: * Tools we use, such as ConnectWise Manage, Ninja RMM, and ScreenConnect * Veeam Backup and Replication * Enterprise Server & Storage Hardware (Dell PowerEdge, Nimble) * Citrix & FSLogix, * Firewall configuration / support (namely WatchGuard): 1 year (Preferred) * Microsoft Windows Server: 1 year (Required) * Active Directory / GPO: 1 year (Required) * M365 / Intune / Entra user and device administration: 1 year (Required) * Help desk: 1 year (Required) ## Description Uptime has a unique Support Engineer position - at its core it's a Systems Engineer position. The systems you would be working on and supporting are a combination of Uptime's infrastructure, cloud services, and end-user equipment. You will support lawyers and their staff as end-users on these platforms. This is a growing team with members in United States and Canada. We encourage everyone on the help desk team to participate in all the tasks - from the most basic to the more complex. This provides an opportunity for employee growth, fosters teamwork, and ensures you will never have a boring day! Many employees have stated they have been able to learn more in a few months with Uptime than in years spent at other positions. Uptime is looking to expand its talented team with more hardworking, motivated individuals. The primary responsibilities include: * End-User Support: Respond to and resolve client support requests ranging from password resets to unresponsive servers or slowness. Supporting end-users within Uptime's cloud (terminal server) environment. Providing remote MSP support for Uptime's end-users. * Server Administration: Configure and support client servers hosted with Uptime. * Internal Alerts: Respond to and resolve internal alerts related to client servers (hosted with Uptime). Support Engineers are expected to handle roughly 10-15 new tickets (client requests) per day and maintain an average of less than 30 open tickets at any given time. Key Performance Indicators include group metrics such as hold time and client satisfaction. Our help desk is currently staffed in 5 shifts that cover 5 am - 7 pm Central. We are currently hiring for shift 4: 10:00am-6:30pm.Uptime offers hybrid in-office / work-from-home after an initial 90-day training period and based on performance. ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [UX is a fullstack job!](https://www.wearedevelopers.com/videos/1020-ux-is-a-fullstack-job) - [Resilient by Design: Building Robust Architectures in High-Stakes Financial Systems](https://www.wearedevelopers.com/videos/2106-resilient-by-design-building-robust-architectures-in-high-stakes-financial-systems) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)