> Markdown version of [/jobs/ext/588515-implementation-specialist](https://www.wearedevelopers.com/jobs/ext/588515-implementation-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Implementation Specialist

- **Company:** HYBRIDCHART, INC.
- **Location:** Scottsdale, AZ, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Interoperability, Mobile Application Software, Product Software Implementation Methods, Trello
- **Published:** June 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d610d8c0afcec97

## About the Role

Do you have experience in Video conferencing systems operation?, * 3-5 years of experience with software implementations, preferably in healthcare technology

 * Prior healthcare industry knowledge
 * Ability to present product training sessions via video conferencing
 * Ability to answer customer questions regarding product
 * Excellent verbal and written communication skills
 * Ability to work independently and as a team member
 * Ability to understand, prioritize and escalate customer issues when necessary
 * Ability to contact customers via phone/email and manage other tasks independently
 * Time management and prioritization skills
 * Ability to communicate clearly to internal partners on status and recommendations

## Description

* Assist with gathering customer requirements, product installation, configuration to customer needs, product training, onboarding, and other go-live tasks
 * Present Practice Administrator and Biller training, and basic and advanced Provider mobile app and desktop training sessions via video conferencing
 * Answer customer questions regarding product
 * Provide end-user support during and after implementation process
 * Troubleshoot basic interoperability issues and escalate to Interoperability Project Manager when appropriate
 * Understand, prioritize and escalate customer issues when necessary
 * Problem-solve with Customer Account Team when issues arise
 * Create and maintain positive customer relationships through post-implementation support
 * Run regular customer success check-in meetings and present product usage metrics and improvement suggestions
 * Identify effective opportunities for cross-selling and upselling based on customer needs and goals, and recommend useful upsells and productivity enhancements
 * Identify existing customers who are interested in integrations/ADT feeds, and communicate inquiries to the Interoperability Team
 * Identify and communicate expansion opportunities to Sales Team
 * Provide feedback to the Development team based on customer product requests
 * Create/update training documentation
 * Update Trello cards and lists to show status updates for active projects
 * Attend customer handoff and weekly team meetings, provide updates, and convey needs
 * Actively engage in cross-team collaboration, inviting suggestions and sharing knowledge to contribute to the company's success as well as peer and individual performance


## Related Videos

- [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language)
- [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work)
- [Personal Branding for Top HR Professionals](https://www.wearedevelopers.com/videos/1471-personal-branding-for-top-hr-professionals)
- [WeAreDevelopers LIVE: Scammer Payback with Python, Grok Goes Unhinged, The Future of Chromium and mo](https://www.wearedevelopers.com/videos/1288-wearedevelopers-live-scammer-payback-with-python-grok-goes-unhinged-the-future-of-chromium-and-mo)
- [Roadmapping and Collaboration Best Practices to know you're building the right thing](https://www.wearedevelopers.com/videos/1128-roadmapping-and-collaboration-best-practices-to-know-you-re-building-the-right-thing)
- [WeAreDevelopers LIVE - GraalVM in action, Static Analysis insights and more](https://www.wearedevelopers.com/videos/1723-wearedevelopers-live-graalvm-in-action-static-analysis-insights-and-more)

## Related Articles

- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)