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# Desktop Support Analyst

- **Company:** Stantec
- **Location:** Blue Ash, OH, United States
- **Experience:** Expert
- **Salary:** $65,600.0 - $95,100.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, System Configuration, Microsoft Office, System Center Configuration Manager, Computer Equipment, Servicenow
- **Published:** June 21, 2026
- **Apply:** https://www.juju.com/job/00000000g9p42g

## About the Role

Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).

 - Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.

 - Demonstrated troubleshooting skills with the ability to resolve more complex technical issues independently.

 - Experience with ServiceNow and engineering design applications is a plus.

 - Experience working in an ITIL based and SOX compliant organization is a plus.

 - Excellent customer service, communication, and interpersonal skills.

 - Minimum of three days per week working on site.

 - Must be able to move, carry, and manipulate equipment up to 50 pounds.

 - Valid driver's license and satisfactory driving record is required.

Education and additional Experience

 - Minimum of 5-6 years of related experience.

 - Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.

## Description

Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.

 - Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems.

 - Coordinate with office staff and IT teams during scheduled hardware refresh activities.

 - Create and maintain accurate, consistent records for all support requests.

 - Monitor progress on issue resolution and keep users informed of status and next steps.

 - Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients.


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